Senior Venue Technology Manager

POSITION: Senior Venue Technology Manager                

DEPARTMENT: IT

REPORTS TO: SVP

FLSA STATUS: Salaried Exempt

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

THE ROLE   

Reporting to the West Region Venue Technology Manager, the Senior Venue Technology Manager based at SoFi Stadium is primarily responsible for managing technology needs of 6-8 event-based venues in California, including but not limited to the management of third-party vendors, venue technology projects, Point-of-Sale technology (terminals, kiosks, peripherals, etc.), Desktop support and day-to-day management support. Venues include SoFi Stadium, YouTube Theater, Golden1Center, Sutter Health Park, LA Memorial Coliseum and BMO Stadium. The successful candidate will lead a team providing operational support to users and ensures availability, stability and security of business systems and IT infrastructure platforms.

ESSENTIAL FUNCTIONS

• Work with venue-based support resources to deliver and actively support point-of-sale, payment, and various other systems that are critical to business operations

• Schedule, manage, mentor, and optimize deployment of salaried and hourly venue technology staff

• Manage and optimize 3rd party vendor relationships and associated contracts that are key to venue technology, including point-of-sale vendors, digital menu board providers, mobile app providers, loyalty providers, etc.

• Work with Corporate Infrastructure team to design, deploy and maintain IT infrastructure and enterprise systems such as corporate email, security, Accounting/Finance systems, collaboration tools, etc.

• Work with broader technology team to estimate, design, implement and manage venue technology solutions in support of the business

• Manage the evaluation, recommendation, and implementation of third-party technology products and services to accomplish the goals of the organization, which includes providing quality service for guests and maximizing profitability

• Increase the productivity and effectiveness of venue technology operations through the definition of standards, best practices and promoting reuse of recommended enterprise technologies

• Establish and maintain IT Service Management processes and procedures that can be effectively scaled

• Ongoing management of Technology Finance processes such as budgeting, reporting and invoice approval

• Responsible for the Project Management and oversight of venue technology projects. Lead project teams to manage delivery schedules and realization of project benefits

• Define and communicate end user architecture strategies, principles, standards, policies and procedures

• Analyze current application portfolio, installed technology and infrastructure to detect deficiencies and recommend solutions

• Act as the business relationship manager between the respective properties and the Corporate Technology department

• Act as escalation point for venue technology teams and operators across respective properties

• Manage client relationships and expectations for venue technology solutions across respective properties

• Gain an in-depth understanding of the organizational needs to provide guidance on strategic and technical direction

• Perform additional related duties, tasks and responsibilities as required

Supervisory Responsibilities 

Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assign