Trust & Security and Crisis Communications Vice President

The Communications Team at Chase is seeking a Vice President to join the Trust & Security and Crisis Communications team. This individual will help shape and advance proactive communications strategies focused on fraud and scam prevention, secure payments, and consumer protection. 

As a Trust & Security and Crisis Communications Vice President within Consumer & Community Banking you will help lead integrated campaigns and thought leadership opportunities to elevate Chase’s narrative around trust and security, while also serving as a flexible contributor who supports issues management and crisis communications. You will focus on high-impact areas, working closely with cross-functional partners in operations, legal, product, government relations, and marketing.

Job responsibilities

• Support proactive storytelling and consumer awareness efforts that translate complex trust, security, and payments messages into clear, compelling narratives that resonate with customers and the media.

• Lead consumer awareness campaigns in partnership with marketing and our PR agency to develop relevant campaigns, media targets, and measurement approaches.

• Pitch stories that reinforce Chase’s leadership in fraud and scam prevention, including product innovation across security and payments and how it improves customer outcomes.

• Help build thought leadership and executive visibility, identifying media or speaking opportunities.

• Monitor, analyze, and synthesize media and emerging trends, turning coverage and conversation into insights, opportunities, and proactive recommendations.

• Support issues management and crisis communications, crafting timely, clear communications for internal and external audiences, and helping coordinate response across stakeholders.

• Partner cross-functionally to assess reputational risk and opportunity, ensuring messaging is accurate, aligned, and grounded in how our products and actions protect customers.

   

Required qualifications, capabilities, and skills:

• 7+ years of relevant external communications, public relations, or media relations experience in a complex, fast-paced, and publicly scrutinized environment.

• Proven ability to simplify complex issues and communicate them effectively to diverse audiences.

• Demonstrated experience managing both proactive PR campaigns and reactive issues management.

• Strong media relations skills, including pitching, relationship-building, and media monitoring.