Guest Experience Coordinator - Night Shift

We are seeking a Guest Experience Coordinator to join our team on the night shift at Brightwild. As a Guest Experience Coordinator, you will play a crucial role in ensuring our guests have a memorable and exceptional experience during their stay.

Responsibilities

• Manage all guest communication during the night shift, including answering incoming reservation calls and in-stay guest service calls.
• Provide prompt and friendly responses to chat messages and emails, addressing customer inquiries and requests.
• Assist guests with check-in and check-out processes, ensuring a smooth and efficient experience.
• Handle and resolve guest issues and complaints, ensuring high levels of customer satisfaction.
• Coordinate with other team members and departments to ensure all guest accommodations are properly maintained and prepared.
• Assist with remote check-ins and emergencies during the night shift.
• Perform other duties as assigned.

Requirements

• Prior customer service or hospitality experience.
• Excellent communication and problem-solving skills.
• Ability to work independently and during night shifts.
• Flexible availability, including weekends and holidays.
• Proficiency in using computers and technology.
• Reliable transportation for commuting.

Benefits

• Full benefits package including health, dental, vision, and short & long term disability coverage.
• 401(k) Plan with discretionary match
• Paid Time Off Policy