Facilities Lead

Teamwork makes the stream work.

 

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

 

About the team

The Facilities Lead will be joining the Global Security and Workplace Solutions (GSWS) organization. GSWS are a group of Security and Workplace leaders that deliver a safe, secure, and engaging office experience that empowers Roku employees to perform their best.   

About the role 

This role will be responsible for a wide range of operational services at the New York Office. Notably, the first point of contact for the following: All MEP services, break + fix response for FF&E, all things security access control and CCTV, Event activations, building management coordination, and other ad-hoc support as required. This is a hands-on tactical role where you’ll role up your sleeves to troubleshoot, resolve, and escalate issues as required. To be successful in this role the right candidate will have an understanding of the connected office environment, and is able to liaise with all levels of the business to resolve technical issues.  

For New York Only - The estimated annual salary for this position is between $89,000 -$98,000 annually.  Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.  This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off

What you’ll be doing 

• Utilize and monitor service desk to schedule and initiate office repairs and maintenance  
• Liaise with Property Management’s maintenance providers  
• Coordinate security access for employees and visitors  
• Work with Global Security Operations team to ensure camera and access control functionality; manage repairs and service calls  
• Maintain inventory orders for office supplies for NYC   
• Shipping and receiving coordination, mail sorting  
• General upkeep of conference rooms, breakrooms, and storage rooms  
• Coordination and prompt reporting of HVAC, plumbing, custodial, or electrical issues. Ensure efficient communication with leadership and timely service  
• Working knowledge of lighting control (Lutron Vive) and building management systems  
• General understanding of network infrastructure and the ability to troubleshoot UPS, ATS, and other IDF connected hardware.  
• Manage or assist in all vendor/contractor communications relating to various organizational needs and site visits  
• Support IT/AV with live broadcast of All Hands, and other team meetings  

We’re excited if you have 

• 6+ years experience in Facilities/Security with global tech firms 
• Professional certifications from IFMA, BOMA, CoreNet, or others 
• Experience with building automation systems (Tridium/Niagra) and access control software (CCURE) 
• Prior experience with building infrastructure in class A high-rise’s 
• Leading Emergency Responses Team’s (ERT) or other crisis management experience 
• Ability to lead small construction or other Facility improvement projects 

#LI-OR1

Benefits

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

 

The Roku Culture

Roku is a great place for people who want to work in a fast-paced env