Senior Manager- Product Management - Enterprise Digital Experiences

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Enterprise Digital Experiences Team (EDX) is responsible for the product management and design of American Express’ proprietary digital products – Amex Mobile App, americanexpress.com, and Customer Personalization. 

As a team we are focused on driving engagement, satisfaction and revenue through a combination of best-in-class user experience and compelling features and functionality. We have a global remit and, with our partners across the company, we bring the best of American Express’ payment and related services to life through our digital experiences.

We're looking for an experienced and dynamic digital Senior Product Manager to join the Web & App Messaging team. The ideal candidate will focus on the strategy and development for integrating various servicing, benefit enrollment, loyalty, and marketing journeys across our messaging components into Web & App. The candidate should have an outcome-first approach and drive our core strategic goals to increase customer digital engagement, digital adoption, and revenue contribution across various Messaging & Notification products. This Senior Product Manager partners closely with a team of product managers, engineers, designers, analytics and effectively engages multiple stakeholders across the organization.

Key responsibilities of this Senior Product Manager include but are not limited to:

• Defining the product vision and messaging strategy in the App/Web by working with leadership, key stakeholders, and partners

• Drives global development for an experience with millions of customer visits

• Works closely with technology teams to develop, test and deliver features and services

• Translates product roadmap into well-defined product requirements/user stories and acceptance test criteria

• Communicates the vision of Messaging, Notifications, personalization, its impact to other content, and the high-level business needs to leaders across the organization

• Leads prioritization and development efforts with scrum team

• Embodies design-thinking in your practice, including empathy and journey mapping, and UX research

• Leverages data and analytics (qualitative + quantitative) to drive informed decisions, experimentation and product strategy.

• Understands and apply new trends and competitive best practices into product roadmap and requirements.

• Supports development of appropriate tracking and reporting to determine product performance.

Qualifications:

• Bachelor’s Degree in related field required

• 5+ years of experience in Product Management/Development

• Proven track record with consumer-facing product(s) and a core product vision