Customer Service Representative

Description

Description

Duties and Responsibilities

• Maintains relationships and manages customer expectations related to operational indicators.

• Provides efficient and proactive customer service and support.

• Ability to develop constructive and cooperating working relationships with others and maintaining them over time.

• Participates in special projects as required.

• Entering and maintaining correct data into company database systems.

• Follow up on all activities and processes until successfully completed.

• Troubleshoot customer service issues and address internally to completion.

• Ability to provide coverage for team members when needed.

• Ensuring proper documentation is maintained with exceptional attention to detail.

• Formulating queries and reports using advanced Microsoft Excel.

• Initiates business related correspondence using advanced Microsoft Word.

Requirements

Requirements

Key Competences

• Exceptional Computer Skills and Excel Experience

• Excellent customer service skills for internal and external customers

• Advanced organizational skills including documentation and record keeping abilities

• High level attention to detail and accuracy

• Capable of analyzing and reporting information

• Ability to prioritize and handle multiple deadlines under pressure

• High level of integrity and the ability to thrive in a fast paced, high volume, and team environment

• Must be able to travel both domestically and internationally up to 25%

Required Qualifications

• 3 to 5 years of related customer service, materials or contracts. Preferably in the aviation field. a BS/BA degree is preferred.