Spanish/English Bilingual Customer Support (ZR_25023_JOB)

This is a remote position.

• 6 am-3 pm MST Monday-Friday
  
• 8 am-5 pm MST Monday-Friday
  
• 10 am-7 pm MST Monday-Friday
  
• All agents on the project have two paid 15-minute breaks and a 1-hour unpaid lunch.
  

• We are the customer service team for Zumba. The fitness, health and clothing brand.
  

• We take and make inbound/outbound calls, emails and live chats.
  
• We help members with their membership and try to retain members that want to cancel their membership.
  
• We help customers with their orders (status, tracking, coupon codes), as well as general assistance regarding anything and everything Zumba! 
  

• Good soft skills, we do attempt to save any members that want to cancel their monthly membership so previous sales experience would be a plus.
  
• Upbeat and happy attitude, this can be a fast-paced work environment, so we prefer a team player! 
  

• We use multiple client-based programs as well as a VDI so strong internet and a fast computer are required; 2 monitors is recommended for this project. 
  

Independent Contractor Perks

• HMO Coverage for eligible locations
  
• Permanent work-from-home
  
• Immediate hiring