Company Overview

Deepgram is the leading voice AI platform for developers building speech-to-text (STT), text-to-speech (TTS) and full speech-to-speech (STS) offerings. 200,000+ developers build with Deepgram’s voice-native foundational models – accessed through APIs or as self-managed software – due to our unmatched accuracy, latency and pricing. Customers include software companies building voice products, co-sell partners working with large enterprises, and enterprises solving internal voice AI use cases. The company ended 2024 cash-flow positive with 400+ enterprise customers, 3.3x annual usage growth across the past 4 years, over 50,000 years of audio processed and over 1 trillion words transcribed. There is no organization in the world that understands voice better than Deepgram

Please Note: We will be accepting applications through Thursday, July 24th at 5p Pacific.

Our Customer Success Team, known as ‘The Heartbeat of Deepgram’, plays a pivotal role in our customer-centric organization. All teams within Deepgram rely heavily on our Customer Success Team’s insights to ensure we are building solutions that are centered on our customers’ needs. Deepgram is looking for a Renewals Program Manager to build, own, and scale our contract renewals motion from the ground up. This is a highly strategic, cross-functional role that sits at the intersection of Customer Success, Sales, RevOps, and Marketing. You’ll be responsible for designing scalable systems and workflows, managing a rolling renewal forecast, and partnering across teams to drive retention and revenue predictability. You’ll lead with data, influence contract outcomes, and support growth by protecting and expanding customer relationships. As part of a fast-growing team, you’ll play a critical role in identifying churn risk early and continuously improving our renewal strategy to enhance long-term customer value. 

What You’ll Do

• Build the renewals function from the ground up; including systems, workflows, templates, and internal reporting, ensuring scalability and alignment with GTM teams

• Manage and forecast both PLG (product-led growth) and SLG (sales-led growth) renewal motions, ensuring scalable strategies that align with customer behavior and product usage

• Develop negotiation strategies that drive favorable contract terms while preserving trust and long-term value

• Implement processes and workflows to identify churn and contraction risk early and execute on mitigation strategies

• Coordinate cross-functionally with Sales, Finance, RevOps, and Legal to ensure contract accuracy, billing alignment, and smooth handoffs across the renewal lifecycle

• Collaborate with Customer Marketing and Product to improve engagement, increase retention, and identify customer storytelling opportunities

• Maintain and communicate a rolling 120-day renewal forecast, highlighting trends, risks, and actions needed to ensure predictability

• Partner with executive stakeholders to provide visibility into renewal health and escalate at-risk accounts

• Participate in strategic account planning sessions to align renewal goals with overall customer strategy

• Continuously improve the renewals motion by developing and scaling internal processes

You’ll Love This Role If You

• Love the challenge of helping to scale a renewals program inside a high-growth AI company

• Enjoy being in the middle of the action, partnering cross-functionally to influence customer outcomes

• Are driven by revenue protection and renewal performance, and see renewals as a key growth lever, not just a retention task

• Thrive in negotiations and can confidently advocate for value at the executive level

• Are a strong communicator who builds trust with both customers and internal stakeholders

• Are curious about building automations and excited to explore new ideas that improve efficiency, reduce manual effort, and maintain clean, accurate data

It’s Important To Us That You Have

• 5+ years of success managing renewals or contract negotiations

• 10+ years of experience in customer-facing roles like Account Management or Sales

• Experience managing both PLG and SLG renewals, with a strong understanding of the nuances in customer journeys and renewal triggers

• Experience negotiating complex, multi-year enterprise contracts

• Excellent forecasting skills with a proven ability to manage and report on a renewals pipeline

• Understanding of consumption-based pricing models and how to use data to drive pricing strate