Jr. Hardware Support Specialist

Overview

Provide hardware and peripheral support for end users throughout the firm.

Responsibilities

• Set up workstations for new hires, ensuring all required technology is ready.
• Manage daily hardware tickets, particularly low-level requests for peripherals and equipment support.
• Set up and maintain conference room temporary workstations and technology, including video and audio equipment.
• Track and manage inventory, determining supply needs and coordinating orders as required.
• Install Humanscale docking stations for workstations.
• Ensure clean and organized cable management for all workstations and shared spaces.
• Perform laptop imaging and reimaging as needed.
• Collaborate with Facilities & Operations on room changes and other requests.
• Assist with departmental moves, coordinating hardware and equipment setups.
• Create repair tickets and coordinate with Lenovo technicians for onsite repairs.
• Support seasonal projects, including those involving summer and fall associates.
• Utilize the Helpdesk ticket management system, specifically Frontline ServiceNow.
• Maintain accurate documentation by taking notes and creating tickets for all tasks.
• Oversee long-term inventory projects, including tracking items in each office room.
• Assist in coordinating and managing large inventory deliveries.

PHYSICAL DEMANDS / WORKING CONDITIONS / MENTAL QUALIFICATIONS

• Intermittent physical activity including reaching, prolonged periods of sitting, bending, or lifting (up to 50lbs).
• Mental qualifications include ability to perform all tasks assigned
• Good organizational skills
• Up-to-date with computer and network systems

 

Qualifications

• High School Diploma required
• Minimum of 2 years of IT experience.
• Foundational knowledge of software and hardware.
• Strong working knowledge of all PC-related hardware used within the firm.
• Quick learner with the ability to adapt to new technology and processes efficiently.
• Excellent communication and customer service skills, with a proactive and supportive approach to end-user assistance.
• Provide white-glove IT support, ensuring exceptional, personalized service for all technology needs.

What We Offer

• An opportunity to join an established team and be part of a successful and proven global organization!
• A competitive compensation program!
• Large Company Benefits: Medical/Dental/Vision/401K with a competitive company match!
• Employee discounts on Canon products & vendor discount programs for employees!
• World-Class Training & Career Development Programs!