Customer Success Manager

About the Company

Cybereason is on a mission to reverse the adversary advantage by empowering defenders with ingenuity and technology to end cyber attacks. 

We have the technology, and now we are looking to expand our talent! -  Come and talk to us about joining a market leader and a diverse team of passionate people who win as one, ensuring a customer-first approach is core to everything we do and never giving up on reversing the adversary advantage.

Position Summary:

Nothing is more critical to Cybereason's continued momentum than retaining and growing our world-class client portfolio. Customer Success Managers at Cybereason act as trusted advisers to our clients, ensuring they get the most out of our industry-leading solution. We look for mature, empathetic, tech savvy communicators who understand the important role Cybereason plays in defending the health of our clients’ enterprises.

Our Customer Success Managers are more than just post-sale relationship managers; we are looking for client partners able to act as the face of the company to protect and expand our bottom line.  You may be speaking to an end-user one moment and be asked to join a call with a C-level contact the next. The successful Customer Success Manager must be able to effectively drive adoption and align proper internal and external resources to ensure value realization. You'll leverage your deep proficiency in project management and communication to manage expectations, create air tight feedback loops and ensure the constant maturation of our internal processes and feedback mechanisms.     

What We’re Looking For:

• 3+ years of experience in customer success, technical account management, project management or related, customer-facing role
• Experience in the cyber security domain is highly desirable; other backgrounds in technology, particularly SaaS and enterprise technology, may be considered for exceptionally qualified candidates
• Project management experience with all aspects of the post-sales experience, from small to enterprise sized customers, spanning tasks from: onboarding, product upgrade planning, providing L1 support, to feature training
• Be the voice of the customer internally; bring in the right people to deliver the best service
• Track record of developing strong, trusted relationships with economic buyers and technical stakeholders
• Project management expertise; you approach customer support with consistent, proactive meetings / touchpoints which positively impact loyalty and revenue growth – navigate through escalations
• A sense of humor, curiosity and a positive, can-do attitude are requirements in order to drive the solution
• Be the voice of the customer internally; bring in the right people to deliver the best Service.
• Strong internal and external communication skills.
• Salesforce knowledge, metrics-driven
• Prior success with a high-growth startup technology organization is highly valued
• Ability to travel as needed (<20%)

Why join now?

• Circa $95,000 + Excellent Benefits
• Diverse and inclusive workplace culture
• Access to tools, people, and processes designed to make you successful
• Work alongside an incredible team who will help you grow to your fullest potential
• Pre - IPO!

#LI-Remote

 

 

More About Cybereason:

 

Our culture and how we operate reflects in our shared values. Our #Defenders are individuals with diverse skill sets and backgrounds who are driven to innovate and scale with our growing organization. We are a team that strives to learn from each other, solve challenging problems, and work collaboratively toward our goal of reversing the adversary advantage.

Core Values:

• Win As One: The power of an individual is less than the power of a team.
• Ever Evolving: Change keeps us at the forefront, so we encourage it.
• Daring: To achieve the impossible, we must dare to be different.
• Obsessed with Customers: We believe gaining our customers’ trust is the most important part of what we do.
• Never Give Up: We are tenacious and resilient, and we never stop.
• UbU: We believe people can only unlock their full potential when they work somewhere that accepts who they are.

If these values resonate with you and our vision excites you, join us today and help us end cyber attacks from the endpoint to everywhere! #Defenders

Don’t meet every single requirement? Studies have shown that women and people of color are less lik