Director, Renewal Operations

C1 Company Overview

C1: 1 Contact, 1 Connection, 1 Choice

 

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

 

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Overview

Summary

The Director, Renewal Operations leads the C1 team dedicated to providing C1 and manufacturer quotes for renewals of C1 proprietary services and third-party services contracts.  The role is responsible for managing quoting processes and resources to meet established service levels, in addition to building and maintaining relationships with C1 business and field leadership to ensure processes meet sales and revenue objectives.  The Director, Renewal Operations is accountable for improving and maintaining market standard renewal rates on C1’s proprietary and third- party renewable contracts.

Responsibilities

Operational Leadership

• Partner closely with Contract Management and Vendor Management teams to establish, maintain, and continuously improve renewal processes, workflows, and handoff procedures, ensuring contractual renewals are identified, quoted, and executed within required timelines and that no renewal opportunities are missed due to process gaps, ownership ambiguity, or operational breakdowns
• Owns and leads all renewal quoting operations, ensuring consistent execution, quality, and SLA attainment across all supported services and manufacturers. 
• Establishes operational standards, workflows, controls, and governance processes that drive efficiency, scalability, and predictable outcomes. 
• Oversee daily quote production activities, queue management, capacity planning, workload balancing, and resource allocation. 
• Owns and leads all renewal quoting operations, ensuring consistent execution, quality, and SLA attainment across all supported services and manufacturers.
• Establishes operational standards, workflows, controls, and governance processes that drive efficiency, scalability, and predictable outcomes.
• Oversee daily quote production activities, queue management, capacity planning, workload balancing, and resource allocation.
• Owns and leads all renewal quoting operations, ensuring consistent execution, quality, and SLA attainment across all supported services and manufacturers.
• Establishes operational standards, workflows, controls, and governance processes that drive efficiency, scalability, and predictable outcomes.
• Oversee daily quote production activities, queue management, capacity planning, workload balancing, and resource allocation.
• Executive presence with the ability to influence and build credibility across all levels of the organization, including senior leadership
• I would add Alliances to the bullet that says contract and Vendor Management. She would need to work with Alliances to determine if there are any vendor-related sales plays, EOL’s etc

 

Global Team Leadership

• Guides our GICC distributed quoting organization, including direct partnership with offshore teams located in India. 
• Fosters a culture of collaboration, trust, engagement, and shared ownership between U.S. and India-based teams. 
• Building and maintaining a highly effective partnership with the offshore India operations team is a non-negotiable requirement of this role. 
• Champions knowledge sharing and cross-training initiatives that strengthen team capabilities, reduce key-person dependencies, and improve organizational resilience
• Promotes a culture of inclusion and engagement across geographically diverse teams, ensuring employees feel connected, valued, and accountable regardless of location

Qualifications

Required Qualifications

• 7+ years of leadership experience in Renewal Operations, Sales Operations, Shared Services, Business Operations, or a related operational environment
• Demonstrated success leading high-volume transactional operations with measurable service level, quality, productivity, and customer experience goals.
• Proven experience leading global teams and operating successfully within an onshore/offshore delivery model, including strong partnership and collaboration with India-based teams
• Strong working knowledge of CRM