Technical Service Leader

Position Title: 

Technical Service Leader, GCF

 

Pay Rate:

$102,300 - $130,000

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

 

Category/Shift:

Salaried Full-Time

 

Physical Location:

32901 Weyerhaeuser Way S Ste 101

Federal Way, WA 98001

 

The Job You Will Perform:

The Technical Service Leader for Global Cellulose Fibers provides technical expertise on both end product and fluff pulp performance, has knowledge of our customers’ product requirements, and provides insight into product performance to CTS, Innovation and Marketing teams. This position requires a proven ability to achieve results, the skills to manage multiple projects, and the ability to manage a technician team. The TS Leader will work closely with GCF customer technical service managers and mill quality managers on customer complaints or issues. They will be expected to have or obtain expertise in the quality, attributes and processes associated with the manufacture and use of GCF’s pulp products.

 

The TS Leader position is responsible for delivering the Global Cellulose Fibers business' strategic priorities:

 

• Quality: The TS leader reports fluff pulp performance trends and data needed for customer specifications. This position interacts with mill quality managers and CTS managers to provide data and information to trouble shoot customer and mill issues and provide critical customer feedback for trials.
• Grow the Business: The TS Leader partners with the CTS to assist with fluff pulp and new product qualifications for customers.
• Customer Products: The TS leader advises on test methods and performance of our customer’s products, in particular absorbent hygiene products.  The leader will lead the product benchmarking process, working closely with CTS, Marketing and Sales to provide analysis and comparisons for global, regional and category trends to assist with customer innovation projects, marketing and sales strategy development and trends on industry product designs.
• Build relationships with key stakeholders
• Standardize Supply Chain and Distribution Business Processes and Reporting
• Learn business terminology, key metrics, and drivers
• Develop working knowledge of current files
• Learn reporting and analytical systems (SAP, Excel, Power BI, etc)