Vice President, Retail Experience Solutions

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

To elevate the human experiences at the heart of business by offering insights that sharpen understanding of the needs of individuals and populations, and provide guidance on how to meet those needs.  

We partner clients to gather the voice of consumers and the workforce to gain insights that address unmet needs.  Through the use of integrated data, advanced analytics and strategic advisory services, we are helping clients transform their organizations to deliver high quality services and lifetime loyalty. 

Our Values:

Champion the Client

We demonstrate an unwavering passion for delivering high-quality solutions and service. We commit to understanding the goals and needs of our clients. We always look for opportunities to improve and create value. Each of us understands our role in enabling client success.

All Together Better

We are united by the common purpose of our vision and mission. We promote teamwork and a culture of belonging  by building strong relationships and fostering trust. We collaborate to identify and develop innovative solutions.

Embrace Change

We recognize that change is constant and presents opportunities to learn, adapt, and evolve.  We seek creative solutions to challenges and e pursue them with optimism and enthusiasm.

Do the Right Thing

We demonstrate commitment to all our stakeholders, including clients, staff, and partners. We take personal accountability for our responsibilities and actions. We do right by each other by acting with honesty and kindness. We provide meaningful recognition and feedback to others.

The position can be located anywhere in the EST time zone.

Job Description

The position can be located anywhere in the EST time zone. 50% travel (domestic and international) expected.

We are seeking an experienced and strategic-minded individual to join our team as a Vice President, Retail Experience solutions. In this role, you will play a pivotal role in defining the retail expertise, strategy, solution set, and thought leadership within the retail vertical. You will collaborate closely with sales teams to support deal sales cycles, consult with retail clients on their strategy, and operate as the company’s retail thought leader.

• Define and develop the retail expertise and strategy for Forsta, including identifying market trends, customer needs, and competitive landscape within the retail vertical.
• Work closely with sales teams to support deal sales cycles by providing subject matter expertise, crafting tailored solutions, and delivering compelling presentations to retail clients.
• Consult with retail clients on their strategic objectives, challenges, and opportunities, and recommend solutions that align with their business goals.
• Lead thought leadership initiatives within the retail vertical, including developing whitepapers, case studies, and blog posts, and presenting at industry conferences and events.
• Collaborate with product management and development teams to ensure that Forsta's solutions meet the specific needs and requirements of retail clients.
• Developing HX Framework: Create a comprehensive framework for transitioning from traditional experience management to a Human Experience strategy. This framework should outline key principles, methodologies, and best practices for understanding and optimizing the holistic human experience.