Director of Operations

Benefits:

• Bonus based on performance
• Paid time off
• Training & development

About Assisting Hands Home Care – Wayne

At Assisting Hands Home Care – Wayne, we help seniors and adults live safely and comfortably at home. Our mission is simple: deliver dependable, compassionate care while building a workplace that values respect, reliability, and growth.

We’re seeking a Director of Operations who can help us grow - someone organized, people-focused, and ready to take ownership of daily operations. This is a leadership role with a strong career path and the chance to make a direct impact on both caregivers and clients.

Why You’ll Love Working Here

• Meaningful Work: Improve the lives of families in your community every day.
• Leadership Opportunity: Build and lead a small, motivated team with full operational ownership.
• Supportive Environment: You’ll have clear processes, mentoring, and flexibility - not chaos.
• Growth Potential: Long-term career path into Regional Director or multi-location management.
  
  

What You’ll Do

• Oversee daily operations including scheduling, client care, caregiver coordination, and office management.
• Supervise recruitment and onboarding of caregivers to ensure coverage and service quality.
• Serve as primary client care contact — conduct check-ins, resolve issues, and maintain satisfaction.
• Manage referral relationships with hospitals, senior centers, and local partners.
• Support marketing efforts through community engagement, social updates, and lead tracking.
• Monitor financial metrics (billable hours, utilization, margin targets) and collaborate with ownership to hit growth goals.
• Lead team meetings, manage performance, and maintain a positive culture of accountability.
  
  

What You Bring

• 3+ years of leadership experience in home care, healthcare, or service-based business management.
• Strong organizational and problem-solving skills, thrives in fast-moving environments.
• Ability to lead and motivate staff with professionalism and empathy.
• Tech-savvy: comfortable using scheduling, payroll, and CRM software (AxisCare experience a plus).
• Excellent written and verbal communication; dependable, detail-oriented, and mission-driven.
  
  

Compensation & Benefits

• $65,000–$80,000 base salary (commensurate with experience)
• Performance bonuses based on:
  • Weekly billable hours
  • Caregiver retention
  • Client satisfaction and case growth
• PTO + holidays + professional development opportunities
• Long-term performance-based growth path (no equity required)
  
  

To Apply
Send your resume and a short note describing why you’re passionate about senior care to: jobs_wayne@assistinghands.com

Compensation: $80,000,000.00 per year

Assisting Hands Home Care prides itself on offering compassionate, dependable home care to their clients across the US. Their unparalleled reputation of quality home care covers a broad spectrum of services ranging from aging care for the elderly, post-surgery care, transitional care from a hospital or rehab, to post maternity care for those mothers who need care after the birth of their child.

 

Aside from the company’s mission for quality home care and passion for the value of family, one of the other reasons that Assisting Hands has provided such exceptional care to their clients is due to their high standards for hiring.

 

According to the company’s Vice President, Gail Stout, Assisting Hands Home Care believes that the caregivers are the face of the company. “Our agencies hire caregivers that first and foremost align with our company’s core values.” Gail went on to explain that their agencies do a complete interview process of each hiring candidate. “We look for the three most important qualities in our caregivers which is professionalism, empathy, and strong communication skills.”  Additionally, the agencies do a comprehensive background screening, training and verification of skill competency. “Each AHHC agency has a robust pool of caregivers but we are always looking to hire additional caregivers that meet our guidelines and criteria for caring for our clients,” Gail said.

 

According to some of the agencies’ caregivers, Assisting Hands motivates their employees to give the best care possible. “They treat their caregivers with very high standards,” said Fatima L.  She went on to say that the company strives to provide quality care to their clients for all