Director, Clinical Informatics; Information Technology

Healing. Teaching. Inspiring. — And Now, Leading the Future of Our EHR.

At The Centers, technology is not an end in itself. It is how we extend care, reduce burden on the clinicians doing the most important work in our community, and build a behavioral health and primary care system worthy of the people we serve. We are looking for a Director of Clinical Informatics who believes that too — and who is ready to lead with the same courage, purpose, and drive that defines everything we do.

This is a senior leadership role at the intersection of clinical operations, health IT, and organizational strategy. It is the right opportunity for someone who is proactive rather than reactive, who leads governance with discipline and transparency, and who sees the emergence of AI in healthcare not as a distant possibility, but as a present responsibility to navigate thoughtfully on behalf of our clinicians and patients.

About The Centers

The Centers is a multi-site behavioral health and primary care organization committed to our mission of healing, teaching, and inspiring. Our work is grounded in five core values — Brave, Belonging, Purpose, We Can and We Will, and Gratitude and Growth — and we expect every leader at The Centers to model and embed these values in everything they do.

The Opportunity

The Director of Clinical Informatics provides strategic and operational leadership for The Centers' Electronic Health Record (EHR) ecosystem, currently operating on OCHIN Epic. This role is accountable for optimizing, governing, and continuously evolving our EHR platform to serve our clinical, operational, and administrative priorities across all service lines.

You will serve as the primary liaison between The Centers and OCHIN Epic, lead the EHR Steering Committee, and own the performance and development of the EHR team — including EHR Specialists and our internal build function. You will also own our clinician EHR experience strategy: reducing documentation burden, improving usability, and increasing provider satisfaction across every service line we operate.

This is a role that rewards initiative. We are looking for a leader who anticipates organizational needs, introduces innovative EHR capabilities, and drives alignment across a complex, mission-driven environment without waiting to be asked.

What You Will Do

Strategic Leadership and EHR Governance

You will develop and maintain a multi-year EHR roadmap aligned with organizational strategy, regulatory requirements, service line growth, and platform evolution. You will lead the EHR Steering Committee with discipline and transparency — ensuring structured governance, prioritized agendas, documented decisions, and clear accountability. You will partner with the SVP of IT on EHR-related technology investment decisions, providing analysis and recommendations rather than problems.

EHR System Optimization and Build Leadership

You will direct the maintenance, support, and optimization of the EHR platform and all integrated systems, with a specific focus on clinician experience and documentation burden. You will lead the internal EHR build function — new department builds, template development, and Masterfile changes — with an emphasis on building internal capability over time. You will also manage the EHR vendor relationship, including upgrades, feature implementations, statements of work, and vendor performance accountability, and oversee EHR security administration in partnership with HR and department leaders.

AI and Emerging Technology

You will identify, evaluate, and advance EHR-related AI and emerging technology capabilities aligned with our clinical and operational priorities. You will develop and execute The Centers' EHR AI adoption strategy — including use case evaluation, piloting, and clear communication of implications for clinical workflows and staff experience. We are not looking for someone who waits for direction on AI; we are looking for someone who introduces opportunities, leads experimentation, and frames the value of emerging tools in the language of our mission.

Clinician Experience and Adoption

You will own the organization's clinician EHR experience strategy, driving personalization at scale and building a formal clinician feedback ecosystem that includes advisory groups, structured rounding, and ongoing feedback loops. You will sponsor and expand the Provider Builder and Super User programs, promote strong clinical representation in EHR design, and collaborate with Training and Operations to embed workflow-first adoption strategies for every new capability or upgrade.

Training and Change Management

You will oversee the design, delivery, and continuous improvement of EHR training programs across all sites and service lines, and lead change management for platform transitions and system chang