Account Manager, Commercial Lines

ABOUT HUB:

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world's largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected-through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of-a-kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

WHY CHOOSE HUB?

Throughout our network of more than 450 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development.  Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction

THE OPPORTUNITY:

The Account Manager serves as the primary client-facing representative for existing community association (HOA) clients. This role is responsible for maintaining strong, long-term relationships with property managers and board members, ensuring the timely, accurate, and value-driven delivery of renewal proposals. Account Managers handle day-to-day client servicing needs, guide clients through the renewal and initial claims process, and serve as trusted advisors on coverage strategy and carrier options.

Key Responsibilities:

• Maintain and strengthen relationships with property managers and HOA board members.
• Ensure the accurate and timely delivery of renewal proposals that align with each client’s needs and expectations.
• Manage day-to-day servicing tasks such as answering coverage questions, processing endorsement requests, and providing initial guidance on claims.
• Attend HOA Board meetings (virtually or in-person) to present renewal proposals and respond to insurance-related questions.
• Act as the first point of contact in the event of a claim to assess whether the situation warrants formal submission.
• Negotiate coverage terms and premiums with carriers when necessary, particularly on complex or challenging renewal accounts.
• Stay current on carrier appetites, underwriting trends, and policy changes within the HOA insurance market.
• Collaborate with the ICS Renewal Team to direct appropriate carrier marketing strategies and placement decisions for each renewal.
• Represent the agency at industry events, trade shows, and client-hosted meetings.
• Works closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB’s best practices and standard procedures.
• Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations.
• Prepares and implements all transactions, paperwork, and internal processing for assigned accounts.
• Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability.
• Seeks continued knowledge and stays abreast of changes in the insurance industry and other external conditions that may impact their clients. Makes appropriate recommendations to clients in response to those changes; Attends industry related continuing education training and courses.
• Acts as liaison between clients and insurance carriers to resolve service issues. May also negotiate with underwriters and carriers. Troubleshoots claims and billing issues.
• Identifies opportunities for cross-sell and up-sell of other HUB products and services when appropriate for the clients needs. Documents other insurance products and services the clients are purchasing through other providers and who those providers are.
• Maintains accurate and organized account files by appropriately documenting conversations with clients and carrier re