Jobs and Careers

Director, Patient Services Strategy

United States, United Statesfull_timeVerifiedPosted 18 May 2026

💰 $262,000/yr($214,000/yr – $262,000/yr)

About the role

Ardelyx is a commercial-stage biopharmaceutical company focused on redefining treatment approaches for patients with significant unmet medical needs. By combining scientific innovation with a collaborative, purpose-driven culture, we strive to create meaningful impact for patients.

Team Ardelyx is united by a shared mission and guided by our core values: Passionate, Fearless, Dedicated, and Inclusive.

We foster an inclusive environment where employees are respected, supported, and empowered to make an impact — both within our company and in the lives of patients we serve.

Position Summary: As a member of the Market Access Team, this position is responsible for supporting the Ardelyx patient access and affordability programs by supporting patient-centric teams and leading strategic program enhancements. Success in this role will focus on enhancing and optimizing the patient and prescriber experience during the entire treatment cycle, from initial prescription through to the maintenance phase of therapy. This position is responsible for working cross-functionally with all external vendors and internal stakeholders including Sales, Marketing, Market Access, Trade, Compliance, Commercial Operations, and Legal to develop and support impactful patient service strategies that drive program growth, operational excellence, and patient access outcomes. The role serves as a subject matter expert on reimbursement support services, stakeholder engagement, and will lead and partner closely with the Ardelyx patient services hub and support vendor partners. This position reports to the Senior Director of Patient Services.Responsibilities:

Define and lead the strategic vision and roadmap for patient access programs and reimbursement hub services, ensuring alignment with broader corporate and brand objectives
Architect scalable, future-state Patient Services Models that enhance patient access, experience, and treatment outcomes while anticipating market and organizational growth
Establish and evolve performance frameworks and KPIs that drive strategic decision-making, continuous improvement, and enterprise-wide accountability
Oversee the governance and optimization of standard operating models, policies, and compliance frameworks, ensuring adaptability to a changing regulatory and market landscape
Analyze macro trends in patient access, reimbursement, and healthcare delivery to proactively shape innovative strategies that maintain competitive advantage
Serve as a strategic advisor and thought partner to executive leadership, field teams, and cross-functional stakeholders on patient services, reimbursement dynamics, and access challenges
Lead cross-functional collaboration with Commercial, Market Access, Trade & Distribution, and external partners to design integrated solutions that remove barriers to therapy access
Drive innovation and digital transformation within patient services by identifying and implementing tech-enabled solutions that enhance scalability, efficiency, and patient engagement
Develop and guide long-term patient engagement and adherence strategies, leveraging data insights and stakeholder input to improve outcomes and persistence
Provide strategic oversight of external vendors and partners, ensuring alignment with organizational priorities and maximizing value through effective governance and performance management frameworks
Inform and shape annual and long-range brand planning through data-driven insights on reimbursement, access trends, and patient support program effectiveness
Identify risks and opportunities within the patient access ecosystem and proactively design mitigation and growth strategies to support business objectives

Qualifications:

Bachelor’s degree, advanced degree preferred, (e.g., MBA, PharmD, RN, PA)with 9–12 years of progressive experience across patient access, market access, or reimbursement strategy, or equivalent experience
Proven track record of developing and executing enterprise-level strategies within patient services or market access environments, including strategic leadership impact
5+ years of leadership experience with demonstrated success influencing cross-functional teams, shaping direction, and leading through internal teams, vendors and external partners
Deep expertise in payer systems, including Medicare, Medicaid, and commercial, with the ability to translate reimbursement complexity i