Internal Communications Manager

Description

Position Summary

The Internal Communications Manager will develop and execute an integrated, strategic, and multichannel internal communications program to improve employees’ understanding of firm strategic and operational goals. This role utilizes multiple types of media/technology, coordinates regularly with firm leaders, and serves as the firm’s data steward. In addition, this position will work closely with the CEO and other C-Suite and leadership team members on high level administrative tasks by providing support through advanced organizational and project management skills.

FLSA Status: Exempt

Requirements

Required Experience and Education

• Bachelor's degree in Communications, Journalism, Marketing, Business Administration, or related field
• 6+ years’ experience in internal communications, marketing communications, or related role

Major Duties and Responsibilities

Internal Communications

• Develop, execute, and continually enhance the firm’s internal communication strategy, including communication mapping, optimization of communication channels, increasing read rates, and utilizing data analytics and AI applications
• Be present in leadership and manager level meetings, assess leaders’ complex ideas, anticipate objections, identify bottlenecks, present alternative communications, and communicate any ramifications of decisions and issues to project stakeholders
• Create professional yet personable internal communications for firm leadership, ensuring priorities and messaging are clear, aligned with firm strategy, and consistent with firm mission and vision
• Actively sets agendas and project manage firm-wide communications, including monthly newsletters, periodic firm-wide educational sessions, quarterly business updates, and semi-annual firm-wide meetings, as well as other communication projects, from ideation through execution
• Ensure deliverables are achieved on time while maintaining the highest standards of quality
• Recommend tools and strategies to grow firm members into better communicators
• Oversee content management and strategy for the firm’s intranet, including standards, best practices, and guidelines
• Collaborate with leaders and help lead content and presentation material creation
• Promote effective firmwide use of intranet while utilizing analytic tools and evaluation methods to measure efficacy and performance of the intranet
• Actively seek out opportunities to increase engagement and promote the “one firm” concept through acting as an internal brand ambassador, sharing firm and team members’ stories, promoting successes, and encouraging multi-directional communications
• Serve as key liaison and partner with HR on creating employee communications that drive employee engagement, enhance organizational culture, and support key HR initiatives
• Coordinate with Marketing on internal/external communications and internal graphic design - press releases and announcements about firm news and events
• Ensure communication pathways exist for every employee, regardless of position or location

CEO/C-Suite Support

• Respond on behalf of the CEO to calls, correspondence and emails as directed
• Maintains the CEO’s calendar for meetings, conferences, and travel; schedules many C-Suite calls and video conferences
• Prepares packets and support materials for meetings and distributes to appropriate audience in advance of meetings
• Oversee in-person event logistics including event planning, calendar management, travel, event venue bookings, catering, and other logistical event duties
• Records and transcribes minutes for various meetings utilizing modern technology applications
• Manages credit card reconciliation and completes expense reimbursements for the CEO
• Handles confidential and non-routine information with ease and maintains complete confidentiality and professionalism

Desired Skills, Abilities and Characteristics

• Excitement about taking a creative approach to break out of standard comms strategies
• Exceptional verbal and written communication skills to accurately articulate firm’s mission and values to internal audiences to enhance employee engagement
• Passion for creating purposeful, effective, accurate communications that resonate with audiences
• Exemplary project management skills with ability to effectively plan, organize, prioritize, multi-task and manage time with an increasingly complex workload, experience with Asana or other Project Management software a plus
• Ability to work both autonomously & independently and in a team setting
• Ability to maintain confidentiality of firm, employee, and client informa