Product owner

End Date

Sunday 23 August 2026

We Support Flexible Working – Click here for more information on flexible working options

Flexible Working Options

Hybrid Working

Job Description Summary

The purpose of the Product Owner is the overall ownership for a single product which contains 1-2 features, journeys or technology components. They are typically a Team Lead (containing 1-2 Feature or Component Teams), reporting into the Lab Lead. This role is responsible to oversee the release of incremental value within a single product feature or technology component, with the primary aim of delivering value to customers and stakeholders by ensuring the team focuses on the right priorities

Role responsibilities:
• Supports development of Team OKRs and provides product performance and benefits realisation data
• Defines user-stories at Team level to meet customer needs
• Works with Customer Journey Manager to analyse user stories for customer journey improvements
• Provides input into overall Product vision and Product roadmap
• Prioritises, refines and manages Team Product backlog
• Accountable for Product change governance (e.g., CMIA / SPFIA) and Business Readiness activities (e.g., training and comms, testing and readiness for implementation) for their respective features, journeys or technology components. Note: PO’s are accountable but activities to be delivered by the whole ‘team’.
• Investigates incidents and develops contingency plans
• Implements development frameworks for their area, coach and mentor others in the organisation
• Works with Integrators when change is particularly large

Additional responsibilities for Technical Team Product Owners:
• Owns and manages the product backlog for a Group-wide technology asset Develops technical design for the product
• Manages all product risk
• Defines the segmentation and supplier strategy
• Environment Planning and other technical activities

Job Description

Personally meets customer needs related to standard products and services and/or supervises a team of customer advisors.

Delivers outcomes by managing others and working within established systems.

Uncovers emerging issues and/or needs and identifies potential causes, related issues, key stakeholders and barriers.

Analyses and evaluates the feasibility/relevance of proposed complex financial products, then develops and amends as necessary with guidance from senior colleagues and/or supervises activities performed by a financial product development/specialist team.

Analyses and evaluates the feasibility/relevance of proposals for complex products/services, then develops and amends as necessary with guidance from senior colleagues and/or supervises activities performed by a product development/specialist team.

Investigates standard and non-routines incidents and reports and provides expert advice to more senior colleagues while coordinating with all internal functions to facilitate effective implementation of compliance programmes to minimise risk exposures and ensure adherence with regulatory standards.

Develops and/or delivers a contingency plan for significant aspects of the risk management and/or control process.

Identifies and evaluates complex expertise-led solutions against a range of criteria to find the ones that best meet business needs.

Identifies shortcomings, then suggests and implements improvements to existing business practices, while developing and delivering projects or a workstream within the organisation's change management programme with guidance from senior colleagues.

Takes responsibility for implementing a team's formal development framework with guidance from senior colleagues, while informally coaching others throughout the organisation in area of expertise and pursuing and investing in opportunities for own personal development.