Senior Business Manager

Are you a customer-obsessed, AI-curious, problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer Experience (CXP) team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth, mindset and empowerment are central to who we are and how we work.    

As a Senior Business Manager, you will exercise and develop your operational and business management skills, partner with, and be able to support the business efficiently at any level. You’ll be a vital, trusted member of the FastTrack for Azure (FTA) team, an exemplar of cultural alignment and the highest professional standards. Bringing business acumen, decision-making and operational excellence is essential in this role. You will need to be self-directed, comfortable with ambiguity, and efficient at communication in a fast-paced environment while driving with high quality results.   

The role requires someone who has a strategic, business mindset with a bias for action; someone who thrives in a fast-paced, dynamic environment; and someone who can partner successfully with senior leaders, individual contributors, and support staff.  

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.  

Responsibilities

• Business Planning: Partner with the CXP Chief of Staff, Exec Office team, and CXP Leadership Team (LT) to influence, manage and execute CXP’s business rhythm including Rhythm of Business (RoB) and planning process.  Drive thoughtful execution through coordination and engagement with teams inclusive of activities like semester planning, Monthly Business Review (MBR) management, and execution of org level Objective Key Results (OKR’s).  
• Business Rhythm: Lead and coordinate RoB for the CXP organization. Includes ownership of All Hands, weekly Staff meetings, LT rhythm, manager meetings, etc. Also includes the culture RoB – mapping a yearlong key Cultural Events (ie. Culture Day) view and plan for execution, in partnership with key stakeholders across the org and exec office.  
• CXP & C + AI collaboration: Work closely with CXP exec office as well as the other cross C+AI Chief’s of Staff on everything from business RoB, Planning, and cross CXP & C+AI initiatives.  
• Facilitate Data driven decision making: Ensure appropriate data and insights are surfaced at the right altitude and in a timely manner to enable leadership and stakeholders to make data driven decisions. 
• Shared culture of diversity and respect: Embody our company values of accountability, integrity, and respect in every and all interactions creating deep connections within our communities, focus on increasing representation, retaining and growing our current team members, while fostering awareness and growth through an inclusive environment. Be a leader in the transformation of our culture by establishing an environment where everyone has a growth mindset and is encouraged to continue to learn and grow.  
• Special Projects: On an as needed basis, you will be asked to design and deliver high-impact, cross-team projects to meet the changing business environment. You will demonstrate successful project management and cross CXP ability to partner.

Other

• Embody our Culture  &  Values 

Qualifications

Required/Minimum Qualifications

•  Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 6+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles
   o OR equivalent experience.  

Other Requirements:

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following sp