Integrated Absence Claims Specialist (May 2025 Graduates)

Alternate Locations: Work from Home; Atlanta, GA (Georgia); Charlotte, NC (North Carolina); Dover, NH (New Hampshire); Omaha, NE (Nebraska); Philadelphia, PA (Pennsylvania); Phoenix, AZ (Arizona)

 

 Work Arrangement:

Hybrid/Flexible : Work at home and use the office as appropriate for in-person collaboration.

 

Relocation assistance:  is not available for this opportunity.

 

Requisition #: 73867

 

The Role at a Glance

We are excited to bring on recent and upcoming college graduates to join our Claims Organization as Claims Specialist supporting Group Protection division. Positions start dates will align to May/June 2025 Graduates. The Claims Team will provide you training, mentoring, coaching and development to perform in this fast-paced Claims environment.  Training will be led by one of our dedicated trainers in a classroom setting, along with a cohort of peers, and will provide you with foundational knowledge to assist you in excelling in a career with Lincoln Financial Group.

 

Background Information:

 

As a Claims Specialist, you will serve as the primary point of contact for individuals who have a FMLA / Short-Term disability claims under a group policy.  You will be responsible for serving as a subject matter expert and guiding them through the claims process using excellent customer service and problem-solving skills to create a positive experience. This opportunity will provide insight into the world of group insurance administration while gaining new skills through a defined career pathing and development program.
 

What you'll be doing

 

• You will act as the main point of contact communicating through email/phone with external stakeholders including medical professionals and employers to obtain necessary documents/medical information related to the claim.  In addition, you will inform employers on the status of their employee and any anticipated changes based on the claim.
• Create transparency with individuals by providing detailed information about the claims process including policy coverage and utilization, while recognizing what needs to be done to meet customer expectations.
• You will process complex claims for payment or denial in accordance with established procedures and guidance ensuring that the claimant is updated in a timely manner by demonstrating flexibility/responsiveness to meet customer needs on routine work independently.
• Identify, recommend and champion process improvements and organizational initiatives to positively influence the team and quality.

What we’re looking for

Must-haves:

 

• Bachelor's Degree - Spring 2025 Grad (required)
• Effective strong written and verbal communication skills.
• Ability to be adaptable/flexible as business needs change. 
• ​Empathy and customer service focus​
• Comfortable with inbound and outbound phone volume
• Efficient navigating multiple computer systems​

 

Nice-to haves:  

 

• Ability to problem solve and make independent decisions, while providing compassionate customer service.
• Research and data entry experience in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Familiarity with medical terminology.

 

Application Deadline

 

What’s it like to work here?

At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. 

 

What’s in it for you:

• Clearly defined career tracks and job levels, along with associated behaviors for each Lincoln leadership Attribute.

• Leadership development and virtual training opportunities

• PTO/parental leave

• Competitive 401K and employee benefits

• Free financial counseling, health coaching and employee assistance program

• Tuition assistance program

• A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations

• Effective productivity/technology tools and training

 

The pay range for this position is $25.69 - $32.45 wit