SENIOR MANAGEMENT ANALYST SUPV-SES - 79011176

Requisition No: 857517 

Agency: Business and Professional Regulations

Working Title: SENIOR MANAGEMENT ANALYST SUPV-SES - 79011176

 Pay Plan: SES

Position Number: 79011176 

Salary:  $2,439.81 - $2,586.98 Bi-weekly 

Posting Closing Date: 08/12/2025 

Total Compensation Estimator Tool

DIVISION OF SERVICE OPERATIONS
BUREAU OF CENTRAL INTAKE AND LICENSURE
Senior Management Analyst Supervisor - SES 
 Position Number: 79011176

Hiring Salary: $2,439.81 - $2,586.98 Bi-weekly

 

 

**State Personnel System**

 

Applicants must complete all fields in the Candidate Profile.  Work history, hours worked, and formal education are required to qualify for this position.  Responses to Qualifying Questions must be verifiable in the Candidate Profile. Resumes and other documentation can be attached to provide additional information.

 

Our Organization and Mission:

 

The Division of Service Operations manages the Central Intake and Licensure unit, the one-stop shop for intake of applications and payments. The Division also oversees the Customer Contact Center (CCC), which handles all initial interaction conducted via telephone and e-mail.

The Work You Will Do:

This is a management position in the Bureau of Central Intake and Licensure’s Intake Services Section. The incumbent in this position has direct decision making and program management responsibilities of major operations affecting the performance of the Bureau including the Mail Intake and Scanning, Revenue, and Customer Service Window units.  The work requires making independent decisions and developing effective solutions by operating within established policies, laws, rules, and/or guidelines. 

Your Specific Responsibilities:

The incumbent in this position performs the following work and other related activities:

• Manage the Bureau of Central Intake and Licensure’s Intake Services Section.  Performs administrative duties relating to task assignment, personnel and all managerial decisions, relating to the areas under this position’s managerial authority.  Includes hiring, employee termination, leave and attendance approval, discipline, and performance review activities.  Assigns, reviews and coordinates office operations related to all operational areas under this position’s managerial authority.
• Represents DBPR in interactions with the public and other agencies and will act as a liaison between the Intake Services Section and Boards, Bureaus, and Divisions within DBPR.
• Consults with the Bureau Chief of Central Intake concerning information and recommendations on budget issues pertaining to all operational areas under this position’s managerial authority.
• Assists the Bureau Chief in monitoring legislative proposals and bill analysis and makes recommendations for statute or rule changes when appropriate.  Manages the development of new and existing programs in the Bureau and suggests improvements.  Analyzes and coordinates a process that ensures efficient processing of applications for the agency within the statutory guidelines.
• Using information gathered from the quality assurance review to assist supervisors in developing training catalogs and implementing motivational training to improve the quality and quantity of work performed by staff.
• Acts as a consultant to auditors for the Bureau Chief on issues concerning all operational areas under the position’s managerial authority.
• Coordinates with Bureau management regarding the development of performance standards and evaluations of work processes to meet long-range planning goals.
• Conduct special projects and monitor the development of fiscal and statistical reports.
• Performs other related duties as assigned. 

 

Knowledge, Skills & Abilities: 

• Ability to establish and maintain effective working relationships with others.
• Ability to communicate effectively.
• Knowledge of Florida Statutes, board and department rules gover