Director, Solutions & Quality (Janitorial)

The Director, Janitorial Solutions & Quality, is responsible for developing, standardizing, and advancing UG2’s janitorial programs, quality assurance practices, and custodial training initiatives. This role ensures consistent service delivery across accounts, supports business development solutioning efforts, project manages major transitions, and partners with operational leaders to elevate performance, safety, and innovation within janitorial service delivery.

Core Job Functions:

Standards, Programs & Quality Assurance

• Develop and maintain janitorial standards playbooks, including SOPs for general cleaning, skilled cleaning, carpet care, hard floor maintenance, and specialty services.
• Design and administer tools to evaluate quality‑of‑service delivery across janitorial accounts.
• Conduct site level quality assurance inspections to assess compliance with established standards and identify corrective actions.
• Act as project manager for the CIMS‑GB recertification process on a biennial basis.

Training & Knowledge Management

• Develop and standardize custodial training materials, curricula, and job aids.
• Design, maintain, and deliver technical training programs focused on janitorial service delivery and cleaning program management.
• Assess training needs through collaboration with account management teams and audit findings.
• Measure training effectiveness and promote adoption of training programs and tools.

Operational & Account Support

• Support new account transitions by developing and implementing janitorial programs, schedules, training plans, and operational documentation.
• Collaborate with account teams to assess daily service delivery and recommend corrective actions or resource adjustments.
• Partner with Safety leadership to align custodial programs with regulatory requirements and PPE compliance standards.

Business Development & Client Engagement

• Support proposal development by contributing janitorial program content, case studies, and service narratives.
• Develop case studies highlighting successful cleaning programs for proposals and presentations.
• Participate in pursuit teams, including client meetings and presentations, as a janitorial subject matter expert

Innovation, Partnerships & Industry Engagement

• Partner with Procurement to align janitorial equipment and supplier strategies with operational needs.
• Identify, pilot, and implement innovative cleaning technologies and solutions, including automation and robotics.
• Attend industry trade shows and conferences (e.g., ISSA, etc.) to remain current on best practices and emerging trends.

FMS Department Core Competencies:

All roles within Facility Management Solutions (FMS) are expected to demonstrate leadership, accountability, and subject‑matter expertise across the following core competencies. These competencies define how FMS operates, partners across the organization, and delivers value to clients.

1. Strategic Project & Program Leadership

Leads complex, multi‑stakeholder initiatives that advance FMS, Operations, and Business Development objectives across service lines.

• Owns planning and execution of complex programs from concept through delivery.
• Establishes clear scope, milestones, and success criteria aligned to business priorities.
• Anticipates risk, resolves issues proactively, and adapts strategy as conditions change.
• Coordinates cross‑functional resources and influences outcomes without direct authority.
• Captures lessons learned and builds repeatable frameworks that scale across the organization.

1. Executive Communication & Professional Writing

Sets the standard for clear, concise, and effective communication across the broader organization.

• Produces executive‑quality written deliverables including SOPs, playbooks, audit reports, and proposals.
• Communicate complex operational concepts in an actionable, audience‑appropriate manner.
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