Senior Program Manager - ISRM (Service portfolio and program delivery)

Company :

Job Description : 

JOB SUMMARY

This job is responsible for successful definition, implementation and delivery of complex programs that require cross-functional collaboration and interdependencies between a group of projects and/or related activities within the constraint of scope, quality, time and budget and under circumstances involving moderate-impact risk factors. Through influence, manages a matrix group of employees and contractors who serve on project teams and/or within departmental work groups to achieve a coordinated benefit. Establishes delivery of product and technology application capability roadmaps and oversees implementation and delivery of multitenant enterprise programs.   Develops and communicates a impact analysis, including quality and risk across the capabilities. As part of the delivery team, the incumbent leads to ensure sustainability through change management methodology and engagement. Leads activities related to collecting, analyzing, and reporting on key performance indicators including developing dashboards, scorecards, forecasting, trending, tracking results, and executive presentations. Serves as a mentor to other Program Managers.

ESSENTIAL RESPONSIBILITIES

• Cross-functional collaboration and interdependency management between a group of projects, products/technologies, functions and/or customers.
• Work with the executive sponsor of a corporate program and other management as required to achieve the objectives of a defined corporate program. Acquire detailed understanding of the business objectives for an assigned area.
• Ensure clear lines of communication including but not limited to; transparency to the business on upcoming security initiatives, identifying impact to the business and to consumers, helping shape remediation, and developing external and internal communications
• Measure program effectiveness and report accordingly on progress.
• Work with Executive Sponsor and Business Owner of a Program, and other management as required, to achieve the Program objectives.
• Measure program effectiveness and report accordingly on progress.
• Utilize change management methodologies to mitigate identified security risks.
• Other duties as assigned or requested.

EDUCATION

Required

• Bachelor's Degree in Business Education, Marketing or Information Systems 

Substitutions

• Six (6) years relevant, progressive experience

Preferred

• Master's Degree in Business Administration or Business Management

EXPERIENCE

Required

• 7 years in IS/IT or IT Security

Preferred

• 5 years of Project/Program Management 
• Cyber or IT foundation of knowledge to deliver outcomes in a fast paced environment.
• Must be able to collaborate and communicate with multiple stakeholders, and at executive levels.
• Must be able to work in a large cross functional environment, requiring attention to detail, but with an agile mindset. 
• Measured experience delivering outcomes for programs within the IAM, SOC, and /or Attack Surface Mgmt (Vuln Governance, or IoT) service areas.
• ADKAR (Change Management) is preferred over PMP
• Some consulting experience will be helpful in this role, given the approach to service delivery and support

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• PMP
• CISSP

SKILLS

• Change Management
• Presentation Delivery
• Prioritizing
• Analytical and Logical Reasoning/Thinking
• Communication Skills
•  Experience with Conflict Resolution
• Experience with Risk Mitigation Planning
• Customer Relationship Management
• Customer Relationship Management Skills
• Strong Interpersonal and Leadership Skills
• Solid Organizational and Planning Skills

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Frequently

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required 

No

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Rarely

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It m