Summer 2026 - Technical Intern - Voice of the Customer Team

Requisition: 83310
 
PSEG Company: Public Service Electric & Gas Co.
 
Salary Range: $ 37,100 - $ 55,600
 
Work Location Category: Hybrid Flexible
 
We’re one of the country’s largest energy companies, with a vision of powering a future where people use less energy, and it’s cleaner, safer and delivered more reliably than ever. We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day.
Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company — along with a supportive, friendly work environment where your contributions are valued.

 

We know life isn’t one-size-fits-all, and neither is work. That’s why we offer flexible work options depending on the role.
In support of this model, roles have been categorized into one of three work location categories:
1. Onsite – roles where employees are expected to be onsite daily.
2. Hybrid fixed – roles that are a mix of remote work and onsite work fixed days each week 
3. Hybrid flexible – roles that are a mix of remote work and onsite work, but the onsite requirements have greater flexibility. (i.e. 5-8 days a month vs. set days each week).

 

As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits from day one, designed to support your total well-being: medical, dental, vision, parental leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off.

More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team.

 

PSEG is not offering visa sponsorship for this position.

 

Job Summary

PSEG is looking for Summer 2026 Technical Intern for the Voice of the Customer (VoC) and Customer Analytics Team. 

 

The Voice of the Customer Team is responsible for leveraging J.D. Power business and residential studies for feedback and customer perception improvements. The team oversees Transaction Satisfaction Surveys for utility scorecards, managing post-interaction customer experience. As a VOC Intern, you will assist with providing executive and team dashboards and reporting to help provide insight into customer experience. The Customer Analytics Team is responsible for working with large data sets to develop dashboards, managing utility data lakes, supporting strategic initiatives such as customer segmentation, and delivering analytics support to the Customer Solutions organization.  

 

This position will be Hybrid from PSE&G’s Newark office with a minimum of three days a week in the office.

Job Responsibilities

Assignments will include working alongside professionals in the following areas:

• Continue improvements of reporting and process documentation for the VoC Playbook
• Build Power BI dashboards for TSS and JD Power 
• Participate in Journey Mapping sessions 
• Perform customer research to enhance the customer experience 
• Building and maintaining PowerBI dashboards 
• Use machine learning outputs in analysis 
• General support of the customer analytics team with reporting and continuous improvement initiatives 

Job Specific Qualifications

The successful incumbent(s) must be actively pursuing a bachelor's or master's degree from an accredited institution in business administration, data analytics, accounting, marketing, communications, IT, or similar majors and graduating between December 2026 and May 2029. Students graduating in May/June 2026 are not eligible unless they are enrolling in a post-graduate degree program in the fall term of 2026. PSEG recognizes institutions of higher education which are accredited by the Council for Higher Education Accreditation or equivalent. Incumbents must have completed sophomore-level course work for consideration.

• Because this position will require traveling to various PSEG and customer locations, a valid driver's license and a safe driving r