Customer Service Specialist - Fluent French (Fixed Term 12 months)

<p></p> <p><strong> </strong></p> <p>At Scalapay, we’re shaping a <strong>culture</strong> with high standards, independent and critical thought, <strong>innovation, ownership, and continuous learning</strong>. We operate in a <strong>fast-moving, tech-driven environment</strong>, and we’re looking for people who <strong>thrive in change, think boldly, and take initiative.<br/><br/></strong></p> <p>If you’re ready to<strong> put your potential to the test</strong> in a hiring process designed to spotlight exceptional talent, this is your chance to stand out and grow <strong>with one of Europe’s most ambitious fintech teams</strong>.<br/><br/></p> <p><em>#MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer.</em></p> <p></p><p><strong>The mission:</strong><br/><br/>We are looking for an experienced <strong>Customer Service Specialist, fluent in French</strong>, to help us keep growing. This is a <strong>12-month fixed-term and full-time</strong> position based in <strong>Milan</strong>, where a minimum of 3 office days are required, while the other two can be worked remotely, as per our smartworking policy. </p> <p><strong>You will: </strong></p> <ul> <li>Communicate with customers via telephone, email, online chat, or social media</li> <li>Be a point of reference for the first level agents in case of need</li> <li>Document personal information to create, update, or adjust customer accounts following strict guidelines</li> <li>Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines</li> <li>Identify and assess customers’ needs to achieve satisfaction</li> <li>Provide accurate, valid and complete information by using the right methods/tools</li> <li>Interact with the different departments on behalf of the customers</li> <li>Take the extra mile to engage customers</li> </ul> <p><strong>You’ll be great for this role if:</strong> </p> <ul> <li>Familiarity with CRM systems and practices</li> <li>Minimum of<strong> two years Customer service experience</strong> or the equivalent experience.</li> <li>Availability to work in shifts</li> <li><strong>At least C1 level English and French (it will be tested, so better be honest ;)</strong></li> <li>Italian is a plus</li> <li>Customer orientation and ability to adapt/respond to different types of characters</li> <li>Excellent verbal and written communication skills</li> <li>Ability to multi-task, prioritize, and manage time effectively</li> <li>High school diploma</li> <li>Proficiency with basic computer applications, such as Microsoft Windows, Word, and Excel</li> </ul> <p><strong>Recruitment Process:</strong></p> <p>1) A quick chat with one of our Talent Acquisition team member<br/>2) The first interview with the Hiring Manager to deep dive into your experiences and better understand your motivation <br/>3) A business case <br/>4) A final chat with Simone, our CEO</p><p>Want to learn more? Don't hesitate to explore our <a href="https://www.scalapay.com/careers">Careers website</a>, our <a href="https://www.linkedin.com/company/scalapay/life/6dc706ba-9e50-4729-86a3-442e9a95f47d/">LinkedIn</a> and <a href="https://www.glassdoor.fr/Overview/Working-at-Scalapay-EI_IE3872173.11,19.htm?countryRedirect=true">Glassdoor</a> pages. </p> <p><em><strong>Pro tip:</strong></em> send your CV in English 😉</p> <p><em><strong>Super Pro tip:</strong></em> we know that application processes can be scary and frustrating but… we look for talent, not people that tick all our boxes.</p> <p><em>We believe in the power of diversity: Scalapay is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.</em></p>