Sr. Manager HR Operations

Career Area:

Human Resources

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition

Caterpillar is seeking a Senior Manager of Human Resources Operations for an exciting role based in Irving, TX.  This is a key leadership role responsible for the accurate, compliant, and efficient execution of critical HR processes across various countries and regions. We have a fabulous team, and we can’t wait for you to join us!

What You Will Do:

• Responsible for multiple country compliance with HR Standard Operating Procedures, Continuous evolution and improvement of Process Optimization, Ability to tell a story through Data Analysis, Working cross functionally with key groups such as Payroll, Legal, Talent Acquisition, Talent Management, Total Rewards, HR Business Partners, leadership/stakeholders, among others.
• Effectively manages HR Operations teams to achieve operational excellence targets related to processes in the following areas: employment compliance, payroll, absence management, time tracking, benefits administration, and employee data management.
• Directly and Indirectly manage an Operations team of 20-30 different individuals.
• Manages the work allocation for HR Operations teams and implements mechanisms to quickly adjust work allocation to meet changing business needs.  Manage direct reports located in North and South America.
• Proactively assess the impact of changes, from a global perspective, to HR policies and programs on HR Operations and implements process changes as needed ensuring effective documentation and training to minimize the impact of changes on team productivity and quality.
• Leads the identification, assessment, and implementation of continuous improvement opportunities.
   

What You Have:

• Business Process Improvement: Knowledge of business process improvement best practices and ability to use methods for identifying, evaluating, introducing and implementing more efficient approaches to performing business related activities.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
• Interpersonal Relationships: Knowledge of the techniques and the ability to work with a variety of individuals and groups in a constructive and collaborative manner.
• Change Impact Assessment: Knowledge of tools, techniques, procedures, and advantages of change impact assessment; ability to use this knowledge to understand the impact of a proposed change on stakeholders, processes, structures, and tools of an organization.
• Communicating for Impact: Knowledge of the concepts, tools and techniques for effective listening and communicating; ability to apply these theories to receive, transmit and accurately interpret information and ideas to influence others in various situations.
• Planning and Organizing: Knowledge of the process of planning and arranging tasks and resources; ability to plan and organize both time and resources to get things completed while structuring and maintaining work in a systematic and highly methodical way.
• HR: Policies, Standards and Procedures: Knowledge of human resource function; ability to uphold the organization's and industry's standards, procedures and policies regarding human resources management.
• Human Resources Consulting: Knowledge of HR approaches, tools and techniques; ability to inform, guide and advise managers in HR-related initiatives.
• Human Resources Operations: Knowledge of human resources (HR) policies, operational processes and considerations; ability to implement HR related tasks, processes, and projects to ensure that day-to-day operations run smoothly.

Top Candidates will also have:

• Previous experience leading and executing projects across global regions.
• Ability to implement AI to demonstrate automation.
• Previous experience with Workday software.
• Strong communication and prioritization skills.
• Outstanding judgment and creative problem-solving skills.