Administrative Assistant I

Who We Are 

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speaks 22 languages. They are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults. 

Who We Serve 

Pacific Clinics serves children, transitional-age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal-eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.   

Compensation We Offer

•  The initial compensation for this position ranges from $21.25 - $26.13 per hour.
•  Salary is dependent on commensurate experience above the minimum qualifications for the role and internal equity considerations.
•  The salary may also vary if you reside in a different location than the location posted. 
•  7.5% Bilingual Differential for qualified positions*
  
  • must meet company policy eligibility requirements.

Benefits We Offer

•  Benefits eligibility starts on day ONE! 
•  We Offer Comprehensive Medical, Dental & Vision benefits, Voluntary Life Insurance, Flex Spending, Health Savings Account, EAP, and more!   
•  Employer Paid Long-Term Disability & Basic Life Insurance
•  401K Employer Match up to 3.5%
•  Competitive Time Off Plans (may vary by employment status)
•  Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.

Work Schedule: Working hours will vary based on program and family needs and will encompass various hours and days from Monday to Sunday, as part of a flexible 40-hour work week. Typical hours may range anywhere between 8 am to 8 pm or beyond.

About our Program:  First 5: contracted with SCC Mental Health and FIRST 5 to provide services to children 0 to 5 and their families or support system. Services include Home Visitation and Therapeutic Services.

JOB SUMMARY

Under direct supervision, the incumbent is an initial key contact for the agency and is responsible for handling a front office area and providing internal and external communication in a professional, efficient and organized fashion.

RESPONSIBILITIES AND DUTIES

1. Answer and direct all incoming calls to appropriate party promptly and efficiently.

2. Greet clients, visitors and off-site employees, providing direction to the proper party or department as needed.

3. Sort and distribute all incoming mail and faxes and prepares outgoing and special mailings as needed.

4. Complete typing, faxing, mailing and copying support for staff as needed.

5. As required by site, maintain conference room schedule and schedules and coordinate meetings as needed.

6. Insure copiers and fax machines are functioning and assume responsibility for contacting proper party for maintenance or programming. Set up copier codes and order supplies. Clear paper jams; train staff about copier and fax machine use.

7. Put postage on mail using meter, maintains meter (including adding postage). Maintain postage count form and report to Finance as required.

8. May enter incident reports in electronic systems daily. May edit reports for complete and appropriate information. Files completed reports in the chart room file sorter for Medical Records.

9. May prepare discharge paperwork for a therapist to complete upon client discharge.

10. Assure proper forms supply for county forms or chart intake packets.

11. As necessary, assure mailroom and/or lunchroom supplies are stocked; order and receive supplies.

12. Other related responsibilities, as assigned, to support specific department/business needs.

JOB SPECIFIC COMPETENCIES