Commercial Operations Analyst

Employer Direct Healthcare is on a mission to transform access to excellent care for the moments that matter most. We provide high-quality, cost-efficient solutions for self-funded employers and their employees. Our solutions transform healthcare for our members, facilitating access to excellent care at fair prices nationwide.

For the past decade, we’ve challenged the status quo in healthcare with the market leading center of excellence (COE) for surgical care, SurgeryPlus. Our surgeon-first model is the largest and most accessible network (3-4x larger than our peers), which has delivered an ROI 3x our peers. Our success is based in our ability to give our members access to excellent care locally.

The cost, quality, access and experience challenges we’re solving for in surgery, are also prevalent in cancer care, the #1 or #2 driver of employer spend. Which is why we’ve launched a first of its kind end-to-end solution, Cancer Care Direct.

The Mission

Transform access to excellent care for the moments that matter most.

The Reporting Structure

The Commercial Operations Analyst would report to the Commercial Operations Manager.

The Job/Responsibilities

This role will be working closely with the Commercial Operations Manager to help deliver and maintain our commercial operations technology stack and Salesforce instance. Your core responsibilities would look like:

• Managing and maintaining entry level Salesforce Administration (Development not required)
• Building reporting for and across our various platforms and data sources
• Strengthening our processes, tools, and technology to empower our various teams and optimize their experience across our tech stack
• Support leadership in completing large scale and long-term projects and system enhancements
• Documenting processes and rules of engagement practices to better enable our teams and other stakeholders
• Lead occasional enablement sessions when required related to our tech stack and available tools

Requirements

• Bachelor’s degree required;
• 3+ years of professional work experience
• 1+ years of professional work experience in managing technology applications
• Salesforce Certified Administrator (SCA)
• Ability to perform successfully in a high-pressure, fast-paced working environment
• Excellent problem solving and decision-making skills
• Solid organizational skills, including attention to detail and ability to multi-task
• Excellent verbal and written communication skills
• Prior experience in sales or commercial operations
• Experience in managing Salesforce and other Go-To-Market technology solutions
• Critical thinking with problem solving skills

Location:

• This position is based in Dallas, TX
• Position requires in-office work 3-day a week

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave