Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

The Clinical Education Manager is responsible for ensuring customers have been afforded the opportunity to complete BD product training. The Clinical Education Manager will work in partnership with sales and marketing to meet company sales goals. The specialist will train according to company compliance standards and bears the responsibility of delivering live and electronic training programs.
 

In addition to providing product training, the specialist will conduct product training assessments. The assessments include collection of information regarding the use of BD products according to the product DFU. The Clinical Education Manager is responsible for presentations, and training that meets/exceeds customer satisfaction and enhances company sales goals.

Essential Duties:

• Partner with Territory Manager to advance business.

• Perform clinical assessment and product implementation activities in accordance with annual goals

• Perform follow-up product training assessments to ensure product pull-through

• Manage operational budget for product implementations and per diem staff

Responsibilities:

• Plan the delivery of the overall programs and activities in accordance with the mission and the goals of BD (the organization)

• Carry out new initiatives to support the strategic direction of the organization

• Maintain forms and records to document program activities (SalesForce)

• Supervise the collection and maintenance of records of the program for statistical purposes according to the confidentiality/privacy policy of the organization

• Connect with partners to gain support for the program and to solicit input to improve the program

• Collaborate closely with hospital leadership to ensure the effective and efficient program delivery and pull through

• Develop product training plans accordingly, including hospital team members as needed.

• Coordinate services among different program activities to increase effectiveness and efficiency

• Maintain personal travel budget as a segment of the Training Specialist team budget.

Knowledge, skills and abilities:

• Knowledge of program management

• Knowledge of client groups and/or issues related to the program area

• Maintain knowledge and expertise as product specialist for entire BD Medical product line. Focus on urological drainage and stool management

• Responsibility for scheduling time in accounts with sales partner. Must demonstrate use of time efficiently.

• Responsibility for meeting the needs of all customers both internal, i.e. TMs, DM’s, Marketing, Regulatory, Internal Training and Education) and external (i.e. Current and Potential Customers of BD, Professional Organizations, KOLs).

Qualifications:

• Able to function independently with minimal guidance or supervision.

• Excellent listening and interpersonal skills.

• Ability to work in sales environment with sales team.

• Strong interpersonal and relationship building skills.

• Ability to collect, analyze and present clinical data. Must be proficient with computer (Word, PowerPoint, Excel, etc.)

• Multi-task oriented. Able to manage multiple customer accounts with strong organizational skills.

• Able to assess problems and overcome objections.

• Professional demeanor and appropriate business and clinical judgment in all aspects of this position.

• Must possess and maintain a valid state-issued driver's license and meet BD's auto safety standards.

• Work Schedule will vary and covering multiple shifts may be necessary at times.

• Overnight travel up to 80% including overnights.

• Travel includes driving, flying and overnights in hotels specific to assigned territory in its entirety.

• Additional travel may be required to cover conferences, open terri