Assoc. Director, Omnichannel Capabilities

Who We Are:

Neurocrine Biosciences is a leading biopharmaceutical company with a simple purpose: to relieve suffering for people with great needs. We are dedicated to discovering, developing and commercializing life-changing treatments for patients with under-addressed neurological, psychiatric, endocrine and immunological disorders. The company's diverse portfolio includes FDA-approved treatments for tardive dyskinesia, chorea associated with Huntington's disease, classic congenital adrenal hyperplasia, hyperphagia in patients with Prader-Willi syndrome, endometriosis* and uterine fibroids*, as well as a robust pipeline including multiple compounds in mid- to late-phase clinical development across our core therapeutic areas. For more than three decades, we have applied our unique insight into neuroscience and the interconnections between brain and body systems to treat complex conditions. We relentlessly pursue medicines to ease the burden of debilitating diseases and disorders, because you deserve brave science. For more information, visit neurocrine.com, and follow the company on LinkedIn, X, Facebook and YouTube. (*in collaboration with AbbVie)

About the Role:

Responsible for leading a centralized team who builds, evolves, and operationalizes omnichannel marketing capabilities for all Neurocrine products, focused on HCP and Consumer/Patient audiences.
This role combines strategic capability development with hands-on delivery oversight, ensuring campaigns are executed effectively, efficiently, and in alignment with business and customer needs. The position partners cross-functionally to drive process optimization, scale best practices, and enable high-quality omnichannel experiences through strong people leadership, operational excellence, and continuous innovation.

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Your Contributions (include, but are not limited to):

• Lead the enterprise omnichannel capabilities function, responsible for building, scaling, and operationalizing cross-channel marketing capabilities that enable personalized, data-driven customer engagement across brands and audiences

• Lead the evolution of scalable omnichannel operating models, including modular content strategies, design systems, workflow automation, governance frameworks, and integrated production processes that improve speed, consistency, personalization, and efficiency

• Oversee omnichannel operations, including prioritization, resource planning, vendor management, and delivery of cross-channel marketing campaigns

• Drive innovation and continuous capability advancement, with a focus on AI-enabled marketing, content automation, personalization, and next best action orchestration

• Lead evaluation, implementation, and integration of marketing technology platforms, including customer data platform, content management systems, marketing automation, consent management, and marketing analytics

• Build, mentor, and lead a high-performing omnichannel capabilities team, fostering innovation, operational excellence, strategic thinking, and continuous development

• Drive adoption and maturity of omnichannel capabilities through change management, stakeholder alignment, training, measurement frameworks, and operational integration into commercial ways of working

• Manage relationships with external agencies and technology vendors.

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