Senior Renewals Account Strategist

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world.

We are looking for an experienced Senior Renewals Account Strategist to join our team. Reporting to the Renewals Director, you will be responsible for:

• Guiding account teams to strategic upsell opportunities tied to customer renewals
• Collaborating across internal teams (e.g., Finance, Customer Success) to ensure contracts align with product roadmaps and digital transformation strategies
• Engaging in strategic account planning with AVP/RVP stakeholders to identify renewal trends and optimize long-term customer retention
• Providing expertise on complex contract structures (e.g., co-terming, special terms) to strengthen agreements and streamline processes

What We’re Looking for (Minimum Qualifications)

• 5+ years of experience in renewals, account management, or related roles
• Deep knowledge of contract structures including mergers, acquisitions & divestitures, pricing models and upsell strategies
• Proven ability to collaborate with cross-functional teams while driving customer retention
• Strong organizational skills with the ability to manage multiple priorities
• Proficiency with Excel (can maintain complex spreadsheets), CPQ and Salesforce

What Will Make You Stand Out (Preferred Qualifications)

• Bachelor's degree in Business or related degree
• Familiarity with Zscaler's product offerings and customer use cases
• Creativity in designing innovative solutions for customer retention

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Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range$76,125—$108,750 USD

At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations,