Senior Professional Services Practice Engineer
GitLabAbout the role
The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab.
Senior Practice Engineer
at GitLab
Remote, Americas
An overview of this role
In this role you will be instrumental in implementing professional service offerings and enabling our PS delivery team to be successful by ensuring well-implemented, documented, and maintained service offerings. You will bring to bear your technical expertise and work with delivery teams to ensure that our services are consistent and repeatable across many engagements. You take ownership and accountability for the efficiency and quality of GitLab PS automation, tools, and processes. As a member of the Practice Management team, you are essential to ensure continuous improvement and growth of our services.
What you’ll do
- Design, Develop and Deliver multiple projects to meet many business goals.
- Use our product. Dogfood by collaborating on the handbook and utilizing GitLab.com, as appropriate.
- Collaborate with Product and Engineering on the GitLab product roadmap to ensure core functionality is considered for prioritization.
- Update professional services offering collateral to increase usability for professional services engineers and partners to use.
- Create new service offerings to address market demand as it relates to stage adoption and customer retention.
- Create enablement framework to help scale the delivery of professional services migration, implementation and other consulting engagements.
- Collaborate with Professional Services Engineers, Service Partners, Product Management, Engineering, and Instructional Designers (as appropriate) to develop enablement to scale delivery of consulting services.
- Ensure delivery model is focused on customer success outcomes while championing efficiency, collaboration, and results.
- Partner with sales team and Practice Management Leadership to drive bookings and closure of services and training engagements.
- Ensure a robust closed feedback loop that embraces continuous improvement and iteration
- Identify and act on opportunities to improve the customer experience via innovative services/training offerings.
What you’ll bring
- Knowledge and familiarity with the Software Development Life Cycle and DevOps required (open source software knowledge and familiarity considered a plus).
- Demonstrated progressive relevant experience in building automation software in a collaborative environment.
- Deep understanding of- and hands on experience with- git and GitLab.
- Demonstrated progressive experience in writing software using a majority of the following technologies: Python, Javascript, MongoDB, REST and GraphQL APIs, Ansible, Terraform, Docker, YML, and JSON.
- Experience in leading and/or delivering multiple concurrent development efforts.
- Proven ability to effectively to collect and prioritize requirements from the field PSEs and from the longer term strategic direction.
- History of software development expertise as exemplified by commit history and participation in Merge Request Approval processes in collaboration with development team members.
- Exceptional written/verbal communication skills.
- Team player with strong interpersonal skills, skilled at organizing development efforts and cross-functional collaboration.
- Experienced in giving and receiving constructive feedback.
- Ability to thrive in a fast-paced, unpredictable environment.
- Share and work in accordance with GitLab’s values.
- Experience growing within a small start-up is a plus1.
About the team
Practice Management is a small, relatively new team that is part of our larger Professional Services organization. As part of Practice Management, you will be at the forefront of defining and enabling services within our PS organization as well as enabling our partner network. This is a ground floor opportunity with lots of hands-on work, lots of iteration, experimentation - and all the fun that comes along with it.