Assistant Hotel Manager, Harrah's Tower (Caesars New Orleans)

JOIN A TEAM THAT GOES ALL-IN ON YOU

Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at every turn? We want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our winning team and bring your fun spirit along with you!  

BENEFITS: Caesars New Orleans is proud to offer our team members a professional, fun, and welcoming atmosphere.  Our team members also enjoy exclusive benefits, such as:

• FREE Downtown Team Member Parking
• Discounted Monthly Bus Passes
• Free Team Member Assistance Program
• Team Member Discounted Hotel Room Rates
• Fun and Free Team Member Events
• Discount Program within Caesars Partner Network
• Tuition & Student Loan Debt Repayment Assistance
• 401k Matching

ABOUT THE ROLE:

The Assistant Hotel Manager is responsible for the daily quality and accuracy of the work produced by the Front Office, Front Services and VIP Team.. The highest standards of operation relating to guest satisfaction are to be maintained by the Assistant Hotel Manager in the overall operations of the Hotel Front Operations.

ESSENTIAL JOB FUNCTIONS:  

• Assists the Hotel Operations Manager to ensure consistent, high-quality service standards are maintained in the Front Desk and Front Services areas.  
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations to internal and external guests at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge at all times of:
  • all hotel features/services, hours of operation.
  • all room types, numbers, layout, decor, appointments and location.
  • all room rates, special packages and promotions.
  • daily house count and expected arrivals/departures.
  • room availability status for any given day.
  • scheduled in-house group activities, locations and times.
  • all hotel and departmental policies and procedures.
• Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
• Ensure that current information on rates, packages and promotions is available at the Front Desk and that all staff is knowledgeable on such.
• Control all guest room allocations ensuring that reservations are accurately recorded and monitored to ensure optimum occupancy and revenue is achieved.
• Assist the Front Office Manager in hiring, coaching, terminating and scheduling in accordance with staffing guidelines and labor forecasts.
• Supervise the performance, attendance, attitudes, appearance and conduct of the staff.
• Conduct pre-shift meeting with staff and review all information pertinent to the day's business.
• Constantly monitor staff performance in all phases of service and job functions; rectify any deficiencies with respective personnel to include Front Desk staff, Bell/Door staff and Concierge/Butler Staff
• Ensure that the procedures for guest check in and check out are maintained; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
• Monitor communication logs and ensure that guest requests are followed up within Caesars and Nobu standard time
• Assist staff with their job functions to ensure optimum service to guests.
• Assist guests with reporting lost/stolen articles following hotel policy.
• Adhere to hotel requirements for guest/team member accidents or injuries and in emergency situations.
• Monitor and ensure that all cashiering procedures comply with Accounting policies and standards:
  • Contracted banks
  • Shortages/overages
  • Late check out charges
  • Petty cash/paid outs
  • Adjustments
  • Posting charges
  • Making change for guests
  • Payment methods/processing
  • Settling accounts
  • Closing reports
  • Cashier reports
  • Balancing receipts
  • Dropping receipts
  • Securing banks
• Review previous night's no shows, verify and ensure billing of such.
• Assist Accounting in researching all disputed charges and contact