Senior Manager, Sales Channel

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

Job Description

We are currently looking for a Senior Manager, Sales Channel to join our growing team! In this role, you will directly impact Brightspeed’s ability to expand its market share and increase revenue through effective management of partners and strategic sales initiatives. By managing performance and implementing new strategies, you will contribute to achieving key business objectives and driving overall program success. You will enhance Brightspeed’s market differentiation by providing an exceptional end-to-end customer experience and addressing customer needs proactively.

As Senior Manager, Sales Channel, your duties and responsibilities will include:

• New Partner Integration: Launch and onboard new partners and locations as needed
• Direct Vendor Management: Oversee and manage relationships with Master Agent partners ensuring performance meets various program (including MDU) sales goals and objectives
• Direct Internal D2D Management: Oversee and manage internal Door to Door team ensuring performance meets program sales goals and objectives
• Performance Oversight: Monitor and drive key metrics including costs, sales, activations, churn, upgrades, handle time, and quality
• Sales Strategy Development: Collaborate with senior leadership to build and implement a comprehensive sales strategy aimed at growing Brightspeed’s market share within the Mass Markets Channel
• Ethical Compliance: Ensure that all sales processes are ethical and compliant, and that feedback is communicated to accelerate program results
• Marketing Collaboration: Work with marketing leadership to align on product/pricing/offer feedback and optimize partner performance.
• Community Engagement: Actively participate in community activities to enhance Brightspeed’s brand and market presence
• Contract Management: Oversee the implementation of new contract structures, ensuring proper execution and placement of marketing materials

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• 6+ years of relevant experience, particularly in managing Door to Door and/or National Partners, and a proven track record of successful sales management
• Strong analytical skills with the ability to use data and insights to drive decisions and strategies
• Excellent verbal and written communication skills, including experience with product demonstrations and executive selling
• Demonstrated ability to work independently, stay motivated, and make informed decisions with long-term implications in mind
• Proficient in using Microsoft Office Suite (email, Excel, Word, PowerPoint) and other relevant tools for reporting and performance management
• Willingness to travel as needed for vendor and performance management

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Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and