Business Continuity Specialist- GuideWell Source

Are you interested in joining a team of experienced healthcare experts and have the ability to shape and transform the healthcare delivery system? At our family of companies, everything we do is to help improve the lives of the nearly 12 million Medicare beneficiaries we serve and 700,000 health care providers who care for them. It is our goal to help create a better health experience for all consumers. Join our winning culture and help transform Medicare for the millions of people who rely on its services.

Benefits info:
* Medical, dental, vision, life and supplemental insurance plans effective the first day of the month following date of hire
* Short- and long-term disability benefits
* 401(k) plan with company match and immediate vesting
* Free telehealth benefits
* Free gym memberships
* Employee Incentive Plan
* Employee Assistance Program
* Rewards and Recognition Programs
* Paid Time Off and Paid Sick Leave
 

SUMMARY STATEMENT
The Business Continuity Specialist maintains and enhances the organization's Business Continuity (BC), Disaster Recovery (DR), and Continuity of Operations (COOP) programs. The role ensures resilience and preparedness across business operations and technology services supporting federal customer mission requirements. This includes coordinating BIAs, developing continuity and recovery plans, leading exercises, supporting audits, and partnering with technical and business teams to meet applicable federal continuity and contingency expectations. The position reports to the Manager, IT Risk & Compliance under the Chief Information Security Officer (CISO).
 
 
ESSENTIAL RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This list of essential job functions is not exhaustive and may be supplemented as necessary.

Exercises, Testing, and Readiness Activities (20%)
* Plan and conduct tabletop exercises, functional tests, and communication drills.
* Coordinate IT disaster recovery tests with infrastructure and application teams.
* Produce after‑action reports and track corrective action plans through closure.
 
Program Governance & Framework Management (15%)
* Maintain the organization's BC/DR/COOP governance framework, policies, and standards.
* Ensure alignment with federal continuity expectations and internal risk management practices.
* Maintain program documentation, schedules, and reporting structures.
 
Business Impact Analysis (BIA) & Critical Function Assessment (15%)
* Conduct and update BIAs for business processes and IT systems.
* Identify mission-essential functions, critical dependencies, and recovery requirements.
* Document RTO/RPO targets and continuity priorities.
 
Continuity, Disaster Recovery, and COOP Plan Development (15%)
* Develop and maintain continuity plans, disaster recovery plans, and COOP documentation.
* Ensure plans reflect current operations, staffing, technology, and regulatory expectations.
* Collaborate with business units and technical validate accuracy and completeness.
 
Cyber and Incident Response Integration -- 10%
* Align BC/DR/COOP activities with cybersecurity incident response procedures.
* Participate in joint cyber‑continuity exercises and major incident response efforts.
* Ensure recovery strategies address cyber disruption scenarios.
 
Vendor and Third‑Party Continuity Oversight -- 10%
* Assess continuity capabilities of critical vendors and service providers.
* Review vendor plans, attestations, and recovery capabilities supporting mission operations.
* Assist in monitoring remediation of identified gaps.
 
Audit, Compliance, and Documentation Support -- 10%
* Provide evidence and documentation for internal audits, federal assessments, and customer reviews.
* Maintain records of plan updates, test results, and corrective actions.
* Produce dashboards and metrics for leadership and customer reporting.
 
Stakeholder Engagement & Training -- 5%
* Deliver continuity-related training, awareness, and guidance to staff and leaders.
* Facilitate cross‑functional collaboration on continuity planning and incident readiness.
* Provide subject matter expertise during the development of new services or major changes.
 
Performs other duties as the supervisor may, from time to time, deem necessary.
 

REQUIRED QUALIFICATIONS
* Bachelor's degree in related field (Risk Management, Compliance, Information Security, Operations, etc.)
* 5-7 years related work experience, including experience in business continuity, disaster recovery, or federal continuity
* Demonstrated experience leading BIAs, developing continuity plans, and conducting TT&E exercises.
* Experience supportin