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Job Description

About the role:

The Head of AI & Technology​​​​​, Global Legal and E&C Operations, as a senior director, is a highly strategic senior leader within the GLEC Function, responsible for designing and executing the Function’s global technology, automation, and AI strategy. This role is accountable for maximizing the value and adoption of the Function’s core technology ecosystem—including platforms that enable and enhance core legal and ethics & compliance workflows (e.g., matter/case management, eBilling, contracting, IP, investigations support, reporting, and knowledge management).

This leader ensures the Function operates as a modern, data-driven, AI‑enabled organization by overseeing platform strategy, integrations, data governance, and user adoption, while driving large‑scale transformation programs in collaboration with DD&T, Security, Privacy, Finance, and other key partners. This position demands deep legal and risk technology expertise, strong leadership, and proven ability to drive cross-functional innovation and continual improvement.

How you will contribute:

• Develop a highly strategic, long‑range vision and translate it into actionable technology, AI initiatives and data insight initiatives

• Own development and execution of a multi‑year function technology & AI roadmap, with a focus on optimizing AI and innovation:

  • Workflow and portfolio visibility across the function

  • Intake, triage, and end-to-end workflow automation

  • IP lifecycle management and portfolio analytics

  • CLM automation, risk scoring, templates, and contract workflows

  • Matter/case management, eBilling, and financial and operational analytics

  • Legal hold, preservation, data governance, and defensibility

  • Records, preservation, investigations support and defensible data practices

  • Microsoft 365 Copilot for drafting assistance, knowledge retrieval, and workflow automation

  • SharePoint as the function intranet, knowledge hub, and self-service portal

• Develop and lead the function’s AI strategy including Microsoft 365 Copilot use cases, with appropriate governance and risk controls

• Create an enterprise “AI Center of Enablement” for the function to support new use‑case ideation and onboarding

• Build scalable automation, self-service experiences and process optimization

• Evaluate where cross‑system integration will drive efficiency and insight

• Deliver training, office hours, playbooks, and adoption measurement

• Own end‑to‑end operations and performance of the function’s technology ecosystem, including performance monitoring, issue remediation, release management, and vendor relationship oversight.

• Build the function’s data and analytics foundation by connecting data across systems

• Deliver dashboards for cycle times, metrics, portfolio visibility, case trends, program effectiveness, and AI usage; Contribute to the function’s overall performance dashboard—KPIs, OKRs, cycle times, and risk indicators

• Oversee sourcing, contracting, vendor management, and ROI/value tracking across the function’s technology portfolio

• Partner with IT, Privacy, Security, and Procurement to set governance for prompt usage, model behavior, data boundaries, and responsible AI deployment

Team Leadership

• Build and mentor a high‑performing operations team with clear roles, competencies, and career paths

• Define operating rhythms, service levels, and training programs for systems and related processes

• Foster a culture of accuracy, accountability, customer service, collaboration and continuous improvement

Minimum Requirements/Qualifications:

• Minimum of 12 years of experience in legal and/or ethics & compliance technology, operations, and/or product management

• Bachelor’