Clerical Healthcare Administrative Specialist

Student Affairs and Inclusive Excellence (SAIE) is the University’s central student affairs division: https://studentaffairs.du.edu/about Through advocacy, collaboration & education, SAIE is committed to supporting each of DU’s roughly 11,000 undergraduate, graduate, and professional students with opportunities to take advantage of everything our community has to offer, from recreation and socialization, to care and support. Each student at DU is encouraged to find their own path toward becoming an empowered citizen who can use their passions to positively impact their communities. SAIE includes six major areas: Housing and Residential Education; Student Engagement (including the Community and Driscoll Commons, Fraternity and Sorority Life, New Student and Family Programs, Social Justice Education, student governments, and the Programming Board); the Dean of Students office (Student Disability Services, The Cultural Center, FIRST@DU, Learning Effectiveness Program, Veterans Services, Student Outreach and Support, Student Rights & Responsibilities); Budget, Operations and Division Resources; and Health and Counseling.

Department Summary

The Health & Counseling Center (HCC) is an on-campus facility that provides a wide range of on-site medical and mental health services. Physicians, nurses, psychologists, nurse practitioners, physician assistants, and other professionals staff the HCC. All students enrolled for academic credit (full-time or part-time, undergraduate or graduate) may use the HCC. This position works as a part of the Administrative Support Team at the HCC.  

This position works a minimum of one 10-7 pm shift per week during the academic year. The HCC provides a wide range of on-site medical and mental health services, along with advocacy, recovery and health promotion for the whole campus community. The University of Denver is deeply committed to Inclusive Excellence and Equity and we are especially interested in considering applications from members of underrepresented groups, first generation college graduates or who work on topics related to these issues.
This position is considered an essential, on-campus, position and is required to work on-site and on days where the University has pivoted to remote work.

Position Summary

The clerical Healthcare Administrative Specialist provides a high standard of service excellence to both internal and external customers; interacts with patients to resolve patient issues and questions; demonstrates a commitment to the financial success of the HCC; demonstrates a commitment to the HCC as a whole by adherence to policies and procedures.
Demonstrates competence and initiative by performing a variety of functions, including the following: registering patients and scheduling patient visits efficiently and accurately; facilitating reception area activities; performing necessary computer tasks; scanning medical records accurately and in a timely manner; recording charges and fees accurately on patients accounts; collecting charges, as appropriate, and accurately recording the collection thereof, maintaining HCC provider (medical and mental health providers) schedules, a variety of billing responsibilities (correct coding, payment and 3rd party billing revenue capture, accounts receivable), insurance advocate for the students, member of committees within the HCC, Student Affairs and Inclusive Excellence; facilitates appropriate resolution of student issues and/or complaints; performs routine clerical duties as assigned. Coordinates and supports educational outreach programs and serves as liaison with various private, public, and university agencies.

Essential Functions

Patient Services

• Interacts with patients, visitors, and HCC staff in a courteous manner, and demonstrates a sincere initiative in meeting patient needs.
• Maintains positive behaviors and attitudes; demonstrates commitment to interpersonal service towards patients, visitors, and co-workers. 
• Schedules patient appointments efficiently and accurately according to practice protocols.
• Prepares, updates, and maintains patient schedules, including confirming, rescheduling, and canceling patient appointments according to practice protocols.
• Coordinates patient flow and assures immediate priorities are satisfied such as registration, schedule changes, eligibility changes and students presenting in crisis or medical urgency.
• Instructs patients how to enter their information online through the secure
  web portal.
• Notifies provider when a patient has canceled or rescheduled an appointment.

Administrative

• Scans and updates patient’s electronic medical records, i.e., scan specialists referred visit notes, emergency room notes, prescription requests, etc., notifies referring