Office Coordinator Clerical - Primary Care

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Office Coordinator Clerical - Primary Care

                        

Location

Vero Beach

                    

Facility

Primary Care Treasure Coast Vero

                     

Department

Primary Care Vero-Indian River Hospital

                      

Job Code

000668

                     

Shift

Days

                       

Schedule

8:00am-4:30pm

                       

Job Summary

                         

Job Details

Join our team at Cleveland Clinic Indian River Hospital, and experience world-class healthcare at its best. Located in sunny Florida’s Treasure Coast, Indian River Hospital is committed to providing optimal family-centric and community-focused support. Here, you will be part of a collaborative, compassionate, and innovative team and build a rewarding career with one of the most respected healthcare organizations in the world.   

As an Office Coordinator, you will help support clinic operations by collaborating with physicians, nurses and other caregivers. You will assist with making appointments, handling Outlook calendars, coordinating physician-patient contact and organizing contracts. This unit requires someone who prioritizes patient admissions, ensuring everyone receives timely attention, communication and support. Taking this opportunity can not only lead to growth within our primary care office, but within other areas of Cleveland Clinic. Here, you will join a family of caregivers who are bubbly, welcoming and prepared to offer unparalleled customer service. 

A caregiver in this position works days from 8:00AM – 4:30PM. 

A caregiver who excels in this role will:   

• Answer the phone, triage calls, schedule appointments, schedule diagnostic testing and / or surgical procedures, obtain referral / authorizations, maintain physician calendar and other administrative duties.  

• Support clinic operations by direct involvement with the physician(s) and nurse(s).  

• Facilitate the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patients and / or other medical departments.  

• Work through and solve patient issues professionally and in a timely manner. 

• Take and relay phone messages for the respective area in a clear and concise manner in accordance with CCF policy.   

• Assist with calendar, meeting and travel arrangements as requested and ensure proper forms are completed.  

• Ensure all patients are rescheduled relating to physician out days in a timely manner.  

• Utilize the correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via Total eMed) as needed.  

• Verify and update patient demographics and insurance information.  

• Identify whether patients need a referral and / or authorization and obtain referral and / or authorization when necessary.  

• Obtain proper information such as PCP, referring physician, CPT / DX codes prior to entering request into referral module.