Assistant Property Manager I

Description

Salary: Non-exempt, $24.53 - $34.33/hour, depending on experience. 

Who We Are: Established in 1980 with a vision to create urban housing opportunities, Bellwether Housing has been a trailblazer in transforming lives. By breaking down housing barriers, we've empowered individuals and families, especially those from marginalized communities. As we continue to make a lasting impact, we're embarking on an ambitious mission to build and acquire 2,500 homes by 2025. This is your opportunity to be part of our dynamic team and help shape the future of affordable housing! 

Position Overview: Are you ready to be a pivotal part of fostering thriving communities? We're seeking an enthusiastic Assistant Property Manager to help support the oversight of the day-to-day operations at The Cambridge Apartments. The Assistant Property Manager is responsible for assisting the Property Manager in the overall operations of the property including resident satisfaction, retention, and full resident lifecycle activities. The Assistant Property Manager contributes to an environment that inspires a high level of service for residents to increase access to opportunities and resources that support resident stability.

Work Schedule: Onsite, Monday-Friday, 40 hours per week, with flexibility. Some evening or weekend hours may occasionally be required to meet the needs of leasing appointments. The final schedule is to be determined by the supervisor. 

Your Impact:  

Leasing:  

• Conduct regular market studies and make recommendations on marketing activities to increase occupancy. 
• Utilize Knock for prospect management, meeting internal benchmarks for engagement. 
• Answer inquiry calls, pre-screening for eligibility, and determining units for which applicants qualify. 
• Keep calendars up to date for prospect tours; schedule and conduct application intake appointments for prospects.  
• Assist with all aspects of processing applications including but not limited to employment and asset verifications, case management collaboration, subsidy inspections, etc. 
• Communicate and coordinate applicant move-in date, time, and move-in costs.  Prepare and complete move-in lease documents, collect move-in payments, and establish resident accounts in property management software.  Set up SCL accounts and ensure welcome bags are in the unit. 
• Initiate contact with external referral agencies regarding vacancies, assist with client application process, and communicate residency issues with current clients. 
• Audit all new and current lease agreements and resident files for accuracy. 

Recertifications:  

• Coordinate and facilitate the annual recertification process, including attending regular meetings with compliance specialists on status.
• Issue monthly notices, and issue legal notice at the 60-day mark for non-compliant residents.

Resident Relations:

• Receive and enter work orders; assist the PM with ensuring work orders are being completed timely and residents are being kept informed of the status. 
• Assist residents with SHA paperwork, reviewing for accuracy before submitting to SHA on their behalf. 
• Assist with generating and posting notices to residents for inspections/ work to occur in units.
• Assist with annual housekeeping and funder inspections.  

Office/Property Manager Support:

• Keep all resident contact information up to date in Yardi (resident contact, parking information, etc.)
• Filing and tenant file maintenance.  
• Cover responsibilities such as assisting in posting rents in Yardi and working with the Regional Manager on issuing legal notices when the Property Manager is out. 
• Perform all aspects of responding to Pest Control issues.  

Other Responsibilities: 

• Actively participate and champion the ‘One Team’ at the site centered on Bellwether’s values of accountability, belonging, and collaboration.   
• Seek out and maintain strong collaborative relationships with internal and external stakeholders and ensure site teams do the same.    
• Create a sense of community among residents, coordinating and engaging in regular events.
• Champion and cultivate an inclusive work environment.

Requirements

 Who You Are:  

• One year prior work experience in apartment management or high-volume customer service role. 
• Proficient in Microsoft Office 365 applications. 
• Excellent written and verbal communication skills.
• Ability to always