Full-time Medical Assistant/Front Office Receptionist (Austin Area)

Department: Clinical Support

Employment Type: Permanent - Full Time

Location: Westlake, TX

Reporting To: Natasidi Jamon

Description

Join our clinical staff as an essential Aspire Allergy Medical Assistant and Front Desk Receptionist and  contribute to our mission of curing patients with allergy, asthma, and sinus problems. You'll be administering allergy tests and injections, providing exceptional support during in-office procedures, and assisting with front-office administrative tasks. Help us deliver an extraordinary patient experience from start to finish!

Clinic Schedule & Hours:
Monday: 8:00am - 5:00pm (Lakeway)
Tuesday: 7:30am - 4:30pm (Westlake)
Wednesday: 8:00am - 5:00pm (Westlake)
Thursday: 7:30am - 4:30pm (Lakeway)
Friday: 8:00am-12:00pm (Westlake)

Clinic Locations:
Westlake: 5656 Bee Caves Rd C-104, West Lake Hills, TX 78746
Lakeway: 12801 Shops Pkwy Suite 400, Bee Cave, TX 78738

What You'll Be Doing

Medical Assistant Key Responsibilities:

• Escorting patient to exam room; obtaining vitals, past/present medical history, and current medication list
• Effectively communicating allergy testing and treatment protocols to patients
• Administering subcutaneous, intradermal and intramuscular injections
• Conducting thorough and accurate spirometry testing
• Performing all testing and treatment in accordance with Aspire Allergy’s protocols and safety measures
• Navigating EHR system to record accurate patient health information
• Serving patients & visitors by greeting, welcoming and directing them appropriately
• Assist in answering incoming and outgoing phone calls and providing accurate information
• Tracking clinical inventory and resupply when needed
• Ensuring all of end of day reports and logs are accurate and complete
• Following all HIPAA rules and regulations including confidentiality of patient information
• Adhering to Aspire Allergy’s protocols and safety measures
• Adhering to OSHA requirements including universal precautions and sharps disposal guidelines

Front Office Key Responsibilities:

• Greeting, welcoming, and directing patients and visitors appropriately with a friendly demeanor.
• Reaching out to insurance providers to obtain CT authorizations.
• Collecting patient payments for outstanding balances and current appointments.
• Answering all incoming phone calls and providing accurate information & resources.
• Rescheduling follow-up appointments through our scheduling software.
• Recording patient health information accurately into the EHR system which includes insurance information, demographic information, referral source, contact information, and PCP information.
• Being familiar with our Electronic Health Record (EHR) Practice Management Platform
• Preparing and organizing patient paperwork for upcoming appointments.
• Scanning and attaching patient records or documents into their charts.
• Monitoring incoming pharmacy shipments to prepare for patient pick-up.
• Conducting weekly bank deposits, if warranted, depending on your region.
• Checking incoming mail and processes accordingly.
• Ensuring all of the end-of-day reports and logs are accurate and complete.
• Stocking the front desk, waiting room, and break room with the necessary supplies. 
• Scheduling Drug Rep lunches if approved by the provider.
• Requesting Medical Records from outside providers.
• Assisting in coordinating allergen vial transfers.

Requirements

• Must have basic knowledge of medical terminology
• Must possess exceptional customer service skills
• Must be able to effectively and clearly communicate
• Must be able to administer subcutaneous, intradermal and intramuscular injections
• Must be able to manually take patient vital signs
• Must possess the ability to maintain effective working relationship with patients, medical staff and the public
• Must possess the ability to react calmly and effectively in a difficult or emergent situation
• Ability to travel among clinics in your region required

Required education and experience

• Must have a valid driver's license

Preferred education and experience

• Completed Medical Assistant Program or Degree
• 1+ Years of Medical Assistant Experience
• 1+ Years of Medical Receptionist Experience