Senior Systems / Operations Engineer (Contractor)

The era of pervasive AI has arrived.  In this era, organizations will use generative AI to unlock hidden value in their data, accelerate processes, reduce costs, drive efficiency and innovation to fundamentally transform their businesses and operations at scale.

SambaNova Suite™ is the first full-stack, generative AI platform, from chip to model, optimized for enterprise and government organizations. Powered by the intelligent SN40L chip, the SambaNova Suite is a fully integrated platform, delivered on-premises or in the cloud, combined with state-of-the-art open-source models that can be easily and securely fine-tuned using customer data for greater accuracy. Once adapted with customer data, customers retain model ownership in perpetuity, so they can turn generative AI into one of their most valuable assets.

Working at SambaNova

This is a unique opportunity to shape the future of AI and the value it can unlock across every aspect of an organization’s business and operations. 

Job Type: Contract 

Duration: 6 months with the possibility of conversion to full-time employment

Schedule: Flexible 8-hour shifts Monday through Friday between the hours of 8:00am to 8:00pm Pacific Time, with occasional nights and/or weekends as needed for high priority work.

Work setting: Palo Alto or Bay Area, CA or Remote (mainland USA only)

Travel:  willing to travel occasionally

 

Responsibilities 

SambaNova Systems is seeking an experienced and enthusiastic Senior Systems / Operations Engineer to help a specific SambaNova Systems customer deploy, operate and securely manage their SambaNova platform and services. 

The ideal candidate for this highly critical role will have deep hands-on experience in systems and infrastructure engineering, good software and coding skills, and a strong passion for troubleshooting and problem solving.  

In this role, you will use your excellent verbal and written communication skills to: 

• support and guide the end-user customer regarding SambaNova hardware and software tasks. (The users will perform all hands-on keyboard work while you guide them.)
• be the liaison between the end-user customer and the SambaNova Systems team
• guide and work with smart hands to troubleshoot physical hardware
• describe in detail to an individual who may have never touched hardware before, how to reseat a cable or replace an individual component or the entire unit
• create and maintain clear and concise documentation
• convert internal documentation to be presentable and understandable to the end-user customer

 

Basic Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 5-10+ years of related industry experience
  • 5+ years of Linux admin + server hardware experience 
  • 2+ years working with Ansible
• US Citizenship is required along with the ability to pass all background and government clearance checks

 

Additional Required Qualifications

• Expert level experience with container ecosystem (deployment, management, troubleshooting)  
  • 3+ years of Kubernetes experience
• Experience troubleshooting system and application layers
  • Ability to work independently with customers for triage and isolation of applications
  • Ability to dig into logs and backend services to do an RCA report
  • Report bugs or RFE to the Platform Team   
• Linux administration and server hardware experience (deployment, troubleshooting, monitoring, and regular maintenance)
  • Experience with RHEL 8.5+
  • Experience with managing physical x86 servers remotely
  • OS deployment experience via various means (kickstart, out of band, and locally)
  • Troubleshooting hardware and OS issues
  • Experience working with NFS 
• Automation and Scripting (Bash, Ansible, Python3)
  • Ability to create from scratch or augment existing ones
  • 2+ years working with Ansible 
• Excellent verbal and written communication skills

 

Preferred Qualifications

• Familiarity with Platform 9
• Machine Learning - high-level understanding of everything related to how training a model works

 

Annual Salary Range and Level

The base wage for this position ranges from $110.00/hour up to $150.00/hour. This range is based on role, level, and location and reflects the salary target for new hires in the US. Individual pay within the range will depend on a number of factors, including a candidate’s job-related qualifications, skills, competencies and experience, and locati