Senior HVAC Counter Sales Service Associate

Description

WHO WE ARE

Johnstone Supply - The Founders Group is a 3rd generation family-owned leading wholesale distributor for heating, cooling, and refrigeration supplies and equipment. We are locally owned and operate across 5 states as one of the nation's largest HVAC/R distributors. Johnstone Supply offers superior customer service, technical advice and training seminars and features the industry’s most respected catalog (available in both digital and online) featuring more than 80,000 quality parts, supplies and equipment.

SCHEDULE

Monday - Friday 8:00am - 5:00pm

SALARY RATE

Salary: $26 - $30 / hour

IDEAL CANDIDATE

• Someone who demonstrates a genuine passion for helping customers and ensuring their needs are met.
• Can effectively communicate product features, benefits, and usage to customers.
• Excellent verbal communication skills with a friendly approachable demeanor.
• Works collaboratively with colleagues and other team members to ensure a smooth operation at the counter.
• Thrives in a fast-paced retail environment and can adapt to changing customer needs.
• Prioritizes duties to ensure prompt and effective service.
• Familiarity with point-of-sale (POS) systems and other relevant technology.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answer incoming telephone calls and greet customers. Handle multiple customers and customer requests simultaneously while maintaining a friendly and professional manner.
• Assist customers in making product selections by asking questions and actively listening to identify customer needs.
• Assist with the system or product troubleshooting and answer technical questions.
• Identify alternate or substitute products to meet customer needs.
• Research and source products for customers using various tools, including point-of-sale computer systems, catalogs, websites, JXI, and industry and store contacts.
• Enter sales orders into a point-of-sale computer system for invoicing or cash payments.
• Process customer returns and warranties following company guidelines.
• Follow up on all customer requests for information, quotes, alternative parts, and delivery dates.
• Proactively communicate with customers about any expected delays or issues with their orders.
• Develop good working relationships and rapport with customers. Greet regulars by name.
• Maintain the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc.
• Resolve customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.
• Follow company pricing and credit guidelines.

BENEFITS

• Paid Vacation / Holidays / Sick Leave
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company paid Life Insurance
• Company paid Long-Term Disability Insurance
• Flexible Spending Account for Medical and Dependent Care
• Health Savings Account with generous company contribution
• 401(k) Plan with generous company match

Requirements

QUALIFICATIONS AND EXPERIENCE

• Requires a high school diploma or general education degree GED and experience and/or training in the HVAC/R industry.
• Must have experience as a sales and service associate.
• Excellent verbal communication skills (in-person and phone).
• Proactively communicating (both verbal and written) to establish mutual respect and understanding.
• Skill in using point-of-sale computer systems.