Sr. Associate, Product Analytics

Sr. Associate, Product Analytics

Country: United States of America

Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:
The Sr. Associate, Product Analyst uses data to evaluate product performance, understand customer behavior, and recommend improvements to enhance customer experience and achieve business goals.

Act as a strategic problem-solver, identifying business needs, gathering requirements, and proposing innovative, data-driven solutions to improve processes, products, or systems, while aligning closely with organizational goals and creating long-term value.

Drawing elements from strategy consulting, the role involves a structured problem-solving approach, stakeholder influence, and actionable recommendations for high-impact business decisions.

• Strategic Problem-Solving and Analysis: Apply a structured framework (e.g., issue trees, hypothesis-driven problem-solving) to dissect complex business challenges.
• Strategic Problem-Solving and Analysis: Perform deep-dive analysis into business performance, market dynamics, and competitive benchmarks to uncover key insights.
• Product & Customer Insights: Track and analyze key product metrics (e.g., retention, churn, conversion rates).
• Product & Customer Insights: Conduct user behavior analysis and identify friction points.
• Product & Customer Insights: Collaborate with product teams to inform decisions through data insights and experimentation (e.g., A/B testing).
• Stakeholder Engagement and Influence: Collaborate with executives and cross-functional teams to define business objectives, priorities, and success criteria.
• Stakeholder Engagement and Influence: Present clear, data-backed recommendations with compelling storytelling to drive stakeholder alignment and action.
• End-to-End Delivery and Change Management: Design and document business processes, workflows, and system requirements, ensuring alignment with long-term strategy.
• End-to-End Delivery and Change Management: Partner with delivery teams to implement solutions and oversee change management to ensure smooth adoption.

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's Degree: in Business Administration, Finance, Economics, IT, Applied Mathematics - Required.
Master's Degree in Business Administration, Finance, Economics, IT, Applied Mathematics - Preferred.

7+ Years Data Science, Analytics, Statistics, Economics, Finance, or Applied Mathematics - Required.

• Proficiency in analytics tools (Amplitude, Google Analytics).
• Strong skills in SQL, Python, or R.
• Knowledge and skill in experimentation and statistical analysis.
• Strategic Thinking: Expertise in breaking down complex problems into actionable components.
• Strategic Thinking: Ability to define and articulate long-term goals while delivering short-term wins.
• Analytical and tactical planning skills.
• Data-Driven Decision-Making: Proficiency in gathering and analyzing data to support recommendations.
• Data-Driven Decision-Making: Familiarity with tools such as Excel, SQL, Tableau, or Power BI for insights generation.
• Consulting and Influence: Strong interpersonal and communication skills to collaborate with and influence stakeholders at all levels.
• Consulting and Influence: Experience in building compelling presentations and reports that distill complex ideas into actionable strategies.
• Strong project management and organizational skills to manage multiple priorities.
• Knowledge of methodologies like Agile, Lean, or Six Sigma for process improvement.

Certifications:
No Certifications listed for this job.

It Would Be Nice For You To Have: