Client Business Executive

In this role, you will lead contracting processes to ensure alignment of both ADP’s and client’s needs and expectations with contract deliverables while expediting the time to contract execution. You will represent the ADP as the business decision-maker during the contracting process, driving a "WOW" experience both internally and for our clients by exceeding expectations, adapting quickly, and addressing changing needs in thoughtful and innovative ways.

 

No two days are the same. You will own the contract negotiation process end-to-end, negotiating all commercial terms while partnering with legal resources on matters that are legal in nature. From contract drafting to contract execution, you'll spend your days tailoring client-facing documentation—including contracts and related appendices such as pricing, service definitions, and service level agreements—while managing defined timelines and communications with internal partners.

 

To thrive in this contract negotiation role, you'll need strong business and financial acumen, along with the ability to engage and communicate at executive levels. You'll also need experience working with cross-functional teams including Sales, Legal, Finance, and Operations to address business issues and coordinate internal agreement on negotiation points. Our best negotiators are resilient, analytical problem-solvers who exercise sound business judgment and take genuine interest in client relationships—not just transactions.

 

Like what you see? Apply now!

 

WHAT YOU'LL DO:

 

Here's what you can expect on a typical day in the life of a Client Business Executive at ADP.
• Contract Ownership: Own the contracting process from end-to-end, negotiating all commercial terms and partnering with legal resources on matters that are legal in nature (i.e., limitation of liability, etc.)
• Client Education: Educate clients on the contracting process and gain agreement to move forward on process and timeline
• Documentation: Take the lead in tailoring client-facing documentation, contracts, and related appendices such as service definitions and service level agreements, based on approved templates
• Stakeholder Management: Develop relationships with key ADP and client stakeholders establishing trust and credibility at all levels of the organization
• Cross-Functional Coordination: Coordinate internal resources (Sales, Legal, Finance, Service Delivery, Operations) to validate client requests, obtain approvals outside established parameters, and secure answers to ad hoc client queries
• Issue Resolution: Describe, interpret, position, and if necessary, make recommendations to resolve client-requested contract business changes
• Timeline Management: Manage to defined proposal and contracting timelines while keeping Sales informed of contract status
A college degree is great but not required. What's more important is having the skills and experience to do the job.

 

TO SUCCEED IN THIS ROLE:

• Trusted Advisor: You have the ability to establish trust and credibility with clients and internal stakeholders at all levels of the organization.
• Strategic Problem-Solver: You exercise sound business judgment representing the organization's mission, vision, and values while making pricing decisions and negotiating business issues within established parameters.
• Resilient Communicator: You are flexible, analytical, resilient, and personable with the ability to flex communication style based on audience.
• Collaborative Partner: You work seamlessly with cross-functional teams including Sales, Legal, Finance, Implementation, and Service Delivery to drive successful contract outcomes.
• Experience: Minimum of 3 to 5 years of complex contract negotiation experience
• Education: Bachelor’s degree in Business Administration or equivalent eduction and experience
• Skills:
• Strong buiness and financial acumen
• Knowledge of legal concepts service models
• Strong written and verbal communication skills
• Strong management and project management skills

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

 

• Team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to net out the best solution.
• Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
• Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
• Act like an owner & doer. Mission-driven and c