Federal Change Management & Reporting Manager, (Clearance Required - Secret), Hybrid Remote & Onsite, MD, AL, PA, OK

Federal Change Management & Reporting Manager, (Clearance Required - Secret), Hybrid Remote & Onsite, MD, AL, PA, OK

  

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

The Federal Change Management & Reporting Manager is responsible for ensuring the smooth and controlled implementation of changes within the Cloud Services department while simultaneously providing critical insights into the performance and utilization of cloud services. This hybrid role will leverage ServiceNow to streamline change management processes, generate insightful reports, and drive data-driven decisions within a federal government context. 

• US Citizenship Required 

• Clearance Required: Secret 

• Flexible Hybrid Role with requirement to work onsite at customer location as necessary  

Schedule: 

•  M-F 9-5, Candidate must be flexible to work evening and weekends if required 

Responsibilities include: 

Change Management:  

• Develop, implement, and maintain robust change management processes and procedures aligned with industry best practices (e.g., ITIL) and federal government regulations (e.g., FISMA, FedRAMP). 

• Establish clear roles and responsibilities for all stakeholders involved in the change process. 

• Ensure adherence to change management policies and procedures across all teams. 

• Review and assess all proposed changes for potential risks and impacts, including security, compliance, and operational implications. 

• Conduct thorough impact assessments to identify potential service disruptions, security vulnerabilities, and performance issues. 

• Participate in Change Advisory Board (CAB) meetings to present and discuss proposed changes and obtain necessary approvals. 

• Develop detailed change plans outlining the scope, timeline, resources, and communication plan for each change. 

• Coordinate and schedule changes with impacted teams and stakeholders. 

• Monitor and track the progress of all changes throughout the lifecycle. 

• Communicate change status updates to stakeholders effectively and proactively. 

• Collaborate with incident and problem management teams to identify and address root causes of incidents. 

• Analyze change failures to identify areas for improvement in the change management process. 

• Implement corrective and preventive actions to minimize the risk of future failures. 

Reporting & Analytics:  

• Design, develop, and maintain a comprehensive suite of ServiceNow & OpsRamp reports and dashboards to monitor key performance indicators (KPIs) related to cloud service consumption, costs, performan