Field Service Technician

<div class="content-intro"><p style="text-align: center;"><span style="font-size: 12pt;"><strong>Drive the Future with Xos</strong></span></p> <p style="text-align: left;"><span style="font-size: 12pt;"><strong><a class="external" href="https://xostrucks.com/" target="_blank">Xos</a> (NASDAQ: XOS), </strong>is a technology company and electric truck manufacturer on a mission to decarbonize commercial transportation. We design and build state-of-the-art electric vehicles, develop advanced fleet management software, and create charging solutions that make fleet electrification seamless and cost-efficient.&nbsp;<br><br>At Xos, we're problem-solvers, innovators, and go-getters, working together to drive a cleaner, more sustainable future. Join us and be part of the movement shaping the next generation of commercial transportation.</span></p> <p style="text-align: left;"><span style="font-size: 10pt;">&nbsp;</span><span style="font-size: 10pt;">&nbsp;</span></p></div><p><strong>The Role</strong></p> <p>Xos is hiring an experienced Field Service Technician responsible for diagnosing, repairing, and reporting on Xos vehicles. Operating primarily in the field, this role requires a high level of productivity and self-reliance while traveling. The Field Service Technician is responsible for taking customers' stated concerns and quantifying those into actionable technical issues. Detailed reporting on the cause, root cause, and corrective actions will drive improved production quality as well as field fix development. Exceptional customer service, knowledge of the complete vehicle, in addition to battery systems, is key to success in this position.</p> <p style="text-align: center;"><strong>**This role will focus on servicing the Richmond, CA area, with additional coverage throughout the greater Bay Area. Travel to other cities and states may be required.**</strong></p> <p>&nbsp;</p> <p><strong>Responsibilities</strong></p> <ul> <li><span style="font-weight: 400;">Diagnose, repair, and report on quality and design concerns on Xos vehicles and products.</span></li> <li><span style="font-weight: 400;">Collaborate with internal teams such as design, engineering, software, and external partners.</span></li> <li><span style="font-weight: 400;"> Demonstrate proficiency in low voltage (LV) and high voltage (HV) electrical diagnosis, controls, and module programming.</span></li> <li><span style="font-weight: 400;">Apply in-depth knowledge of basic electrical co