MVP, Sales Operations

Role Purpose 

This role focuses on leading high-impact, cross-functional technology initiatives. The MVP will manage the "Cross Functional Technology & Operations" pillar, bridging the gap between platform stability, strategic planning (Terraplan), and the realization of value from our technology and AI investments. You will be responsible for building a programmatic approach to measuring and maximizing the Return on Investment (ROI) for our technology and AI investments, ensuring they align with the evolving needs of our Sales and Service Delivery teams. 

What You Will Focus On 

• Strategic Leadership: Develop and own the end-to-end strategy for cross-functional Sales and Service technology initiatives, ensuring alignment with enterprise goals.  

• Terraplan (Anaplan): Provide strategic oversight for the Terraplan initiative, ensuring territory management systems are optimized to support global sales and service efficiency.  

• Platform Operations: Oversee the operations of core platforms to ensure high availability, performance, and scalability, minimizing friction for our associates for are core SaaS platform and AI capabilities.  

• ROI & Value Capture: Build and lead a robust program focused on quantifying and increasing the ROI of technology and AI investments, ensuring clear outcomes for the Sales and Service orgs.  

• Cross-Functional Collaboration: Partner extensively with Sales, Service, Engineering, Data Science, and Finance to drive integrated solutions and prioritize the product backlog based on business impact.  

• Agile Transformation: Lead the team to build and launch products/features using Agile methodology at scale, focusing on continuous improvement, A/B testing, and rapid deployment.  

Competences:  

• Strategic Vision: Translating complex business needs into technology roadmaps that yield measurable improvements in efficiency and profitability. 

• Value Realization: Building frameworks that track, measure, and optimize the ROI of large-scale technology and AI deployments. 

• Complex Problem Solving: Identifying systemic operational bottlenecks and deploying innovative, technology-driven fixes. 

• Influencing & Leading: Leading a diverse team of directors and subject matter experts while influencing executive stakeholders across the organization. 

• Agile Delivery: Championing the lean product principle framework to deliver high-performance initiatives with speed and agility.  

Experience and Education: 

• Experience: 10+ years of progressive leadership experience in information technology, with at least 5+ years managing technology solutions for B2B Sales or Service organizations. 

• CRM Experience: Proven track record of implementing and optimizing major CRM platforms (e.g., Salesforce, Anaplan, Netsuite, AI, etc.) within a large, global enterprise.  

• Program Management: Exceptional ability to lead cross-functional initiatives, manage complex budgets, and deliver on multi-year strategic roadmaps. 

• Technical Acumen: Deep understandi