MVP, Digital Workplace Technology

We offer a hybrid work environment. This position must sit near one of our Center's of Excellence located in:

Irving, TX, Stamford, CT or Fort Myers, FL

Company Overview:

Join our dynamic and innovative organization, where we are committed to creating a forward-thinking and collaborative digital workplace for over 20,000 associates globally. We are seeking a visionary leader to drive our digital workplace technology strategy, focusing on supporting our endpoint technology devices, video conferencing technology, collaboration tools, and messaging.

Position Overview:

The Managing Vice President of Digital Workplace Technology will be responsible for the strategic direction, implementation, management and support of our digital workplace technologies. This role will ensure that our employees have access to cutting-edge tools and technologies that enhance productivity, collaboration, and communication. The ideal candidate will have a proven track record of innovation and forward-thinking in a similar size organization.

Key Responsibilities:

• Strategic Leadership: Develop and execute a comprehensive digital workplace technology strategy that aligns with the organization's goals and objectives.
• Endpoint Technology Management: Oversee the deployment, management, and support of endpoint technology devices, ensuring they meet the needs of our diverse workforce.
• Video Conferencing Technology: Lead the implementation and continuous optimization of video conferencing solutions to facilitate seamless communication and collaboration across the organization while working from home and in the office conference rooms.
• Collaboration Tools: Drive the adoption and effective use of collaboration tools, ensuring they are integrated into daily workflows and enhance team productivity.
• Messaging Services: Manage and optimize messaging platforms to ensure reliable and secure communication across the organization for internal and external communication.
• Innovation and Forward-Thinking : Stay abreast of industry trends and emerging technologies, identifying opportunities for innovation and continuous improvement.
• Vendor Management: Establish and maintain strong relationships with technology vendors and partners, ensuring the organization receives the best value and service.
• Budget Management: Develop and manage the digital workplace technology budget, ensuring efficient allocation of resources.
• Team Leadership: Build, mentor, and lead a high-performing team of technology professionals, fostering a culture of innovation and excellence.
• Stakeholder Engagement: Collaborate with key stakeholders across the organization to understand their needs and ensure technology solutions meet their requirements.
• Support Organization Management: Oversee the management of the support organization, including onsite support at the Center of Excellence offices worldwide and the 24x7 Helpdesk based in India and Spain. Ensure support services are efficient, responsive, and aligned with the organization's needs.
• Associate Solution Center: Maintain a knowledge database of information for the technology used in the organization that can be used by both associates and AI tools with company policies and developed solutions
• Collaboration within the Technology Organization : Work with peers to continuously improve the tools and services in the Technology Organization to enhance the experience of the associates in a hybrid working environment.

Qualifications:

• Education: Bachelor's degree in information technology, Computer Science, or a related field; Master's degree preferred.
• Experience: Minimum of 10 years of experience in digital workplace technology, with at least 5 years in a leadership role within a similar-sized global organization, managing a diverse technology team across time zones.
• Innovation: Demonstrated experience in driving innovation and forward-thinking technology solutions in a similar organization.
• Technical Expertise: Deep understanding of endpoint technology, video conferencing technology, collaboration tools, and messaging platforms.
• Leadership Skills: Proven ability to lead and inspire a team of technology professionals, fostering a culture of collaboration and continuous improvement.
• Strategic Thinking: Strong strategic thinking and problem-solving skills, with the ability to develop and execute a long-term technology vision.
• Communication Skills: Excellent communication and interpersonal skills, with the