User Experience Researcher

About Arlo:

At Arlo, we're passionate about creating innovative and reliable solutions that help people protect what matters most to them. Our team is dedicated to delivering products that exceed our customers' expectations, while always pushing the boundaries of what's possible in the world of protection technology. We believe that everyone deserves to feel safe and secure, whether they're at home or away, and we're committed to providing our customers with the peace of mind they need to live their lives without worry. Arlo’s deep expertise in AI- and CV-powered analytics, cloud services, user experience, product design, and innovative wireless and RF connectivity enables the delivery of a seamless, smart security experience for Arlo users that is easy to set up and interact with every day.

About the Role
We're seeking an experienced UX Researcher to lead critical research initiatives that will directly impact our customers and the business. This 2 years contract position offers the opportunity to work independently while collaborating with cross-functional teams to drive measurable business outcomes through user-centered research.

What You’ll Do

Lead Strategic Research Initiatives

• Drive research for key business priorities.
• Facilitate research kickoff sessions with stakeholders to align on objectives and success metrics.
• Plan, conduct, and analyze research studies, including usability testing, interviews, and surveys.

Own the Research Process End-to-End

• Create screeners to ensure we’re talking to the right participants.
• Manage participant relationships from initial contact through study completion.
• Analyze and synthesize data from interviews and surveys to identify themes, insights, and implications.
• Contribute to our research operations and knowledge management practices.

Collaborate and Communicate Impact

• Collaborate with designers, PMs, and other cross-functional teammates to translate insights into product improvements.
• Create clear, story-driven research reports that inform product decisions.
• Present findings to audiences ranging from individual contributors to executive leadership.

Required Qualifications

Education & Experience

• Master's or PhD degree in Psychology, Cognitive Science, Human-Computer Interaction, Anthropology, Sociology, Statistics, or related field

Experience & Skills

• 2-3 years of professional UX research experience with a portfolio demonstrating both qualitative and quantitative research projects.
• Proven experience with user interviews, surveys, usability testing, and data analysis.
• Strong participant recruitment and management capabilities.
• Experience working with mobile applications and digital products.
• Ability to work independently while collaborating effectively with remote teams.

Research Expertise

• Strong in qualitative methods (interviews, ethnography, diary studies).
• Proficiency quantitative skills (survey design, statistical analysis).
• Experience with research tools (UserInterviews.com, Maze, UserTesting, SPSS, SurveyMonkey)

Communication & Collaboration

• Excellent written and verbal communication skills.
• Experience presenting research findings to diverse stakeholders.
• Ability to translate complex insights into clear, actionable recommendations.
• Strong project management and organizational skills.

Success Metrics

Your impact will be measured by:

• Increased mobile app feature engagement through research-informed product improvements.
• Identified revenue opportunities that align with genuine customer needs.
• Reduced product return rates by improving product and feature onboarding experiences.
• Research integration demonstrated by cross-functional teams acting on your insights.

What We Offer

Professional Growth

• Autonomy to shape research approaches and methodologies.
• Direct impact on product strategy and business outcomes.
• Opportunity to build a portfolio of high-impact research projects.

Work Environment

• Hybrid work environment.
• In-person, onsite work is a requirement for onboarding usability studies.
• Collaborative culture that values research-driven decision making.
• Access to modern research tools and platforms.
• Supportive team environment with regular check-ins and feedback.

Application Requirements

Please submit:

Resume highlighting your 2-3 years of UX research experience. Portfolio showcasing 2-3 research projects that demonstrate both qualitative and quantitative skills. Cover letter